People And Practice Manager

Allen Associates; Oxford; On-site; GBP 30,000 - 37,500; Full time

Benefits offered by this job

Salary £30k-£37.5k

23–32 days holiday (incl. bank hols)

Paid sick leave

Cycle to work

Pension

Flexible start times

Blue Light Card access

Job summary

The Practice in Oxford is seeking a People and Practice Manager to lead HR and patient-focused operations in a busy NHS general practice. You will manage HR processes for ~80 staff, oversee recruitment, onboarding, payroll support, and employee development, while driving service improvements and high standards of care.

Working with senior leadership, you will shape practice strategy, handle patient communications and complaints, ensure regulatory compliance, and provide effective leadership

Qualifications

• CIPD Level 3 or working towards it.
• Strong knowledge of UK employment law and full employee lifecycle management.
• Experience managing HR processes, payroll, and patient communication.

Responsibilities

• Manage HR processes for ~80 staff including recruitment, onboarding and development.
• Handle patient correspondence, complaints and service improvements.
• Support payroll processing and ensure compliance with employment law and NHS policies.
• Contribute to practice strategy with senior leadership (Operations Manager and Practice Manager).
• Manage high-level communication with patients and external stakeholders.
• Provide day-to-day operational leadership within the practice.
• Ensure compliance with healthcare regulations and standards in HR and patient-facing activities.

Skills

HR management

Employment law

Communication

Stakeholder engagement

Payroll knowledge

Education

CIPD Level 3 or work in progress

Tools

EMIS

Job description

People and Practice Manager

Are you an experienced HR professional with a passion for patient-centred care and a proactive approach? This is your opportunity to make a meaningful impact within a busy NHS general practice.

People and Practice Manager Responsibilities

• Managing all HR processes, including recruitment, onboarding, and ongoing employee development to support a team of approximately 80 staff members.
• Handling patient correspondence, complaints, and service improvement initiatives to enhance patient satisfaction and experience.
• Supporting payroll processing and ensuring compliance with employment law and NHS policies.
• Contributing to the development of practice strategies alongside senior leadership, including the Operations Manager and Practice Manager.
• Handling high-level communication with patients and external stakeholders to maintain standards of care and service.
• Assisting with day-to-day operational issues and providing leadership within the practice.
• Ensuring compliance with healthcare regulations and standards in all HR and patient-facing activities.

People and Practice Manager Rewards

• Salary between £30 and £37,500, depending on experience.
• 22 days plus bank holidays, increasing with service up to 32 days plus bank holidays.
• Paid sick leave, increasing with service.
• Cycle to work scheme.
• Pension.
• Flexible start times to support work-life balance.
• Access to discount cards such as Blue Light Card.

The Company

The Practice is a welcoming and highly regarded general practice situated in the heart of Oxford. They balance their role as a community medical centre with serving as the official college doctor for multiple educational establishments, providing compassionate, modern healthcare. The practice operates from both a historic townhouse in central Oxford with no parking and a purpose-built facility in west Oxford with parking, offering comprehensive clinical services supported by efficient digital tools. Known for their accessible triage system and consistent "Good" rating from the Care Quality Commission, they foster a patient-first ethos and a supportive environment for both students and local residents.

People and Practice Manager Experience Essentials

• CIPD Level 3 or working towards it.
• Strong knowledge of UK employment law and full employee lifecycle management.
• Proven experience managing HR processes, payroll, and patient communication.
• Experience within a GP practice and exposure to medical regulations is highly desirable.
• Excellent communication and interpersonal skills, capable of handling patient correspondence and complaints effectively.
• Ability to contribute to practice strategy at a senior level.
• Proficiency in digital health tools, ideally EMIS, and experience working within regulated healthcare environments.

Location

Based in Oxford, this full-time role offers a hybrid of on-site working and flexible arrangements, with easy access via public transport and parking facilities nearby. One site has parking whilst the other does not.