GP Front Desk Specialist — Patient Services & Admin

The White House Surgery; Barking; On-site; GBP 18,000 - 23,000; Full time

Job summary

The White House Surgery is seeking an efficient front desk administrator to support busy GP surgeries across three sites in Barking. Experience with EMIS Web and general reception duties are essential.

You will greet patients, manage appointments, handle phone inquiries, and assist doctors and staff by keeping the administration running smoothly and accurately recording patient details.

Qualifications

• Basic EMIS Web acknowledgement and basic experience to work in GP surgery.
• Strong communication and customer-service skills as front-desk staff.
• Ability to manage administrative duties for medical staff accurately.

Responsibilities

• Answering telephone calls and dealing with face to face enquirers.
• Politely greeting patients and visitors to the center.
• Explaining the practice procedures to new patients.
• Dealing with all requests in an efficient and courteous manner.
• Opening post and forwarding it onto the relevant parties.
• Scheduling appointments for patients.
• Updating the surgeries computer system with appointments and personal details.
• Maintaining a clean reception area to show a professional image.
• Registering new patients at the surgery.
• Accurately collecting information and personal details about patients.
• Arranging prescriptions for patients.
• Ensuring stock and supplies are ready in consulting rooms and surgery.

Skills

Front desk experience

GP surgery environment knowledge

Tools

EMIS Web

Job description

The White House Surgery is seeking an efficient front desk administrator to support busy GP surgeries across three sites in Barking. Experience with EMIS Web and general reception duties are essential.

You will greet patients, manage appointments, handle phone inquiries, and assist doctors and staff by keeping the administration running smoothly and accurately recording patient details.