Governance & Compliance Admin — Hybrid

Serco Group Plc; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

23 days holiday plus bank holidays

Pension: Up to 6% contributory scheme

Training and development: 1,100+ in‑hI

Health and wellbeing: EAP, wellbeing/1

Discounts across retailers

Volunteer day and Payroll Giving

Employee networks and inclusion

Job summary

Serco Group plc within the UK, supporting HMP Fosse Way, is seeking a Business Services Administrator for the Governance, Audit and Compliance function. You will help maintain accurate records and ensure compliance with Ministry of Justice and Serco requirements.

You will provide administrative support to the Governance department, maintain records in HUB and NOMIS, collate performance data, and assist with inspections and audits. Strong MS Office skills and team collaboration are essential.

Qualifications

• Previous administration experience in an office environment essential.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities with the ability to prioritise workloads.

Responsibilities

• Provide effective administrative support to the Governance department.
• Maintain accurate records across internal and external systems (including HUB and NOMIS).
• Support governance activities relating to incidents, complaints, correspondence, audits, compliance, performance data, compensation claims and Data Subject Access Requests.
• Collate performance data, produce reports and respond to information requests within agreed timescales.
• Support external inspections and audits, including HMIP visits.
• Build and maintain professional relationships with internal and external stakeholders (e.g. HMPPS, IMB, MQPL).
• Ensure all work complies with statutory, contractual, security, health & safety and equality requirements.

Skills

Organisational skills

Communication

Teamwork

Tools

Microsoft Office

Job description

Serco Group plc within the UK, supporting HMP Fosse Way, is seeking a Business Services Administrator for the Governance, Audit and Compliance function. You will help maintain accurate records and ensure compliance with Ministry of Justice and Serco requirements.

You will provide administrative support to the Governance department, maintain records in HUB and NOMIS, collate performance data, and assist with inspections and audits. Strong MS Office skills and team collaboration are essential.