Business Services Administrator

Serco Group Plc; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

23 days holiday plus bank holidays

Pension: Up to 6% contributory scheme

Training and development: 1,100+ in‑hI

Health and wellbeing: EAP, wellbeing/1

Discounts across retailers

Volunteer day and Payroll Giving

Employee networks and inclusion

Job summary

Serco Group plc within the UK, supporting HMP Fosse Way, is seeking a Business Services Administrator for the Governance, Audit and Compliance function. You will help maintain accurate records and ensure compliance with Ministry of Justice and Serco requirements.

You will provide administrative support to the Governance department, maintain records in HUB and NOMIS, collate performance data, and assist with inspections and audits. Strong MS Office skills and team collaboration are essential.

Qualifications

• Previous administration experience in an office environment essential.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities with the ability to prioritise workloads.

Responsibilities

• Provide effective administrative support to the Governance department.
• Maintain accurate records across internal and external systems (including HUB and NOMIS).
• Support governance activities relating to incidents, complaints, correspondence, audits, compliance, performance data, compensation claims and Data Subject Access Requests.
• Collate performance data, produce reports and respond to information requests within agreed timescales.
• Support external inspections and audits, including HMIP visits.
• Build and maintain professional relationships with internal and external stakeholders (e.g. HMPPS, IMB, MQPL).
• Ensure all work complies with statutory, contractual, security, health & safety and equality requirements.

Skills

Organisational skills

Communication

Teamwork

Tools

Microsoft Office

Job description

As a Business Services Administrator in our J&I team, you will support the Governance, Audit and Compliance function at HMP Fosse Way. This role plays a key part in ensuring compliance with Ministry of Justice and Serco requirements, maintaining accurate records, and supporting high standards of performance and assurance across the establishment. What you'll do as a Business Services Administrator

• Provide effective administrative support to the Governance department
• Maintain accurate records across internal and external systems (including HUB and NOMIS)
• Support governance activities relating to incidents, complaints, correspondence, audits, compliance, performance data, compensation claims and Data Subject Access Requests
• Collate performance data, produce reports and respond to information requests within agreed timescales
• Support external inspections and audits, including HMIP visits
• Build and maintain professional relationships with internal and external stakeholders (e.g. HMPPS, IMB, MQPL)
• Ensure all work is carried out in line with statutory, contractual, security, health & safety and equality requirements Previous Administration experience in an office environment essential
• Experience using Microsoft Office (Outlook, Word and Excel)
• Strong organisational and time-management skills with the ability to prioritise workloads
• Excellent written and verbal communication skills
• A professional, approachable and solutions-focused attitude
• Strong interpersonal skills and the ability to work effectively as part of a team
• High levels of integrity, resilience and attention to detail
• Commitment to equality, diversity and Serco's Code of Conduct At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
• Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simple opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

What we offer

• 23 days holiday plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
• Vetting and checks: Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and Occupational Health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing.