Governance & Casework Supervisor - Ops & Compliance

SATOS Jobs; Fareham; On-site; GBP 45,000 - 48,000; Full time

Benefits offered by this job

Competitive pension

Generous annual leave

ULEV salary sacrifice

Blue Light card

Wellbeing support

Career progression opportunities

Job summary

The Office of the Police and Crime Commissioner for Hampshire & Isle of Wight is seeking a Governance Support and Casework Supervisor (PO2) to lead day-to-day governance and casework operations in Fareham. You will supervise staff, manage reception and gateway services, and ensure compliance with statutory obligations.

Role demands strong leadership, policing knowledge, and robust communication with internal teams and external stakeholders.

Qualifications

• Educated to QCF level 6 or equivalent.
• Good working knowledge of policing and the wider public sector.
• Ability to manage complex, interrelated issues with limited direction.
• Excellent oral and written communications skills.
• Proven ability to motivate and develop staff to meet objectives.

Responsibilities

• Manage day-to-day operational office functions, including line management and reception.
• Oversee gateway services to ensure inclusive, accessible customer focus.
• Review and respond to casework at appropriate levels; escalate as needed.
• Liaise with Executive Assistants, HR, Legal, and Communications teams.
• Handle delegated tasks: finance, HR, legal admin, and FOI responses.

Skills

Policing knowledge

Stakeholder engagement

Communication skills

People management

Problem solving

Education

QCF Level 6 or equivalent

Job description

The Office of the Police and Crime Commissioner for Hampshire & Isle of Wight is seeking a Governance Support and Casework Supervisor (PO2) to lead day-to-day governance and casework operations in Fareham. You will supervise staff, manage reception and gateway services, and ensure compliance with statutory obligations.

Role demands strong leadership, policing knowledge, and robust communication with internal teams and external stakeholders.