Governance support and Casework supervisor HIOWC515

SATOS Jobs; Fareham; On-site; GBP 45,000 - 48,000; Full time

Benefits offered by this job

Competitive pension

Generous annual leave

ULEV salary sacrifice

Blue Light card

Wellbeing support

Career progression opportunities

Job summary

The Office of the Police and Crime Commissioner for Hampshire & Isle of Wight is seeking a Governance Support and Casework Supervisor (PO2) to lead day-to-day governance and casework operations in Fareham. You will supervise staff, manage reception and gateway services, and ensure compliance with statutory obligations.

Role demands strong leadership, policing knowledge, and robust communication with internal teams and external stakeholders.

Qualifications

• Educated to QCF level 6 or equivalent.
• Good working knowledge of policing and the wider public sector.
• Ability to manage complex, interrelated issues with limited direction.
• Excellent oral and written communications skills.
• Proven ability to motivate and develop staff to meet objectives.

Responsibilities

• Manage day-to-day operational office functions, including line management and reception.
• Oversee gateway services to ensure inclusive, accessible customer focus.
• Review and respond to casework at appropriate levels; escalate as needed.
• Liaise with Executive Assistants, HR, Legal, and Communications teams.
• Handle delegated tasks: finance, HR, legal admin, and FOI responses.

Skills

Policing knowledge

Stakeholder engagement

Communication skills

People management

Problem solving

Education

QCF Level 6 or equivalent

Job description

Governance support and Casework supervisor HIOWC515

Role Details

Role type: Police Staff

Contract type: Full Time

Contract duration: Permanent

Hours per week: 37

Area: Forcewide

Location: Fareham

Scale: PO2

Salary: £44,700 - £48,459

Closing date: 01/11/2026, 23:55

Supporting Documents

Are you looking for a rewarding new challenge? Join the Office of the Police and Crime Commissioner and play a key role in supporting policing and community safety across Hampshire and the Isle of Wight.

The Office of Police and Crime Commissioner (OPCC) supports the Police and Crime Commissioner serving Hampshire and the Isle of Wight. The OPCC provides a link between Hampshire & Isle Wight Constabulary (HIOWC) and the communities they serve through setting the budget and holding the Chief Constable to account in the delivery of an efficient and effective service.

As a Governance Support & and Casework Supervisor you will support the Head of Governance Risk and Compliance with organising and delivering the business services that ensure organisational compliance, efficiency and effectiveness, including finance, human resources, legal and reception

About the role

The post-holder will occupy an integral position in the Office of the Police & Crime Commissioner for Hampshire & the Isle of Wight (OPCC HIOW) with responsibility for managing office business functions on a day-to-day basis as well as fulfilling a number of delegated statutory functions.

The post-holder will also supervise and be supported by the Governance Support & Customer Services Officer.

Key responsibilities are, but not limited to:

Management of all day-to-day operational office functions, including line management, coordination and quality assurance of the activities relating to reception and gateway services into the OPCC.

Taking an innovative approach to reception and gateway services to ensure OPCC is providing inclusive, accessible and customer-focused services.

Manage the reception, review and response to all casework within the OPCC ensuring it is dealt with at the appropriate level and relevant matters are escalated by the Business Support & Customer Services Officers.

Ensure liaison with the Executive Assistants, Complaints Review and Hearings Manager, Communications team and other relevant OPCC officers to ensure a holistic approach in responses to the public and other stakeholders.

Manage delegated tasks relating to but not limited to:

• Financial transactions.
• HR administrative functions.
• Legal administrative functions.
• Management of Freedom of Information requests and preparation of responses in line with ICO guidance.
• Contribution to policy and development, management and improvement of procedures tasked by line Manager

Essential Qualifications

Educated to QCF level 6 standard or equivalent, or to have significant workplace experience in a related field.

Essential Experience

Good working knowledge of policing and the wider public sector.

Ability to deal with a range of complex, interrelated issues and on occasion with minimal direction, whilst maintaining personal resilience.

Experience of managing ambiguity particularly of a political nature.

Experience of managing people to deliver quantitative and qualitative objectives agreed timeframes.

Excellent oral and written communications skills, including demonstrable ability to work with people at all levels.

Strong interpersonal skills, including the ability to negotiate solutions to problems and to network with others to achieve positive outcomes.

Ability to deal with a range of complex, interrelated issues.

Proven ability to problem solve and deliver innovative solutions, as well as to work creatively and come up with new and imaginative ideas.

Evidence of motivating people and collaborating with others to identify fresh approaches.

Demonstrate an understanding of the balance between local operational needs, strategic aims and public perceptions. Experience of working with senior post-holders and/or elected officials.

Benefits of working for the OPCC

In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to:

• Competitive pension scheme;
• Generous annual leave allowance;
• Access to a salary sacrifice scheme for ultra-low emission vehicles (ULEV);
• Blue Light card membership;
• Excellent wellbeing support;
• Fantastic career progression including development and secondment opportunities.