Golf Tech Product Support - Weekend & Customer-First

Versant; Antrim; On-site; GBP 32,000 - 42,000; Full time

Job summary

VERSANT is a media and entertainment company providing GolfNow B2B technology support to golf-course customers. You will deliver friendly, reliable assistance, helping customers resolve issues, understand how to use the technology, and keep operations running smoothly.

You will work with Implementation, Product and Engineering, with weekend rota coverage. You will manage a varied workload, document in Salesforce, escalate when needed, and contribute to knowledge content and a positive support

Qualifications

• At least one year of experience in customer support or similar role.
• Confident communicating with customers by phone and in writing.
• Curious, problem-solving approach with ability to investigate issues.
• Ability to manage priorities in a busy environment.
• Experience using CRM / ticketing tools such as Salesforce or Jira.

Responsibilities

• Provide first-class support for the full range of GolfNow B2B technology, taking ownership of customer enquiries from first contact through to resolution or clear escalation.
• Support customers through email, phone and online channels, using clear and approachable language that matches their level of technical knowledge.
• Diagnose product, configuration and workflow issues; investigate the likely cause; and guide customers through effective next steps.
• Provide scheduled weekend support as part of the team rota, helping to maintain a consistent service for customers.
• Manage and prioritise a varied case workload, keeping accurate records in Salesforce and ensuring customers receive timely updates.
• Escalate complex incidents to the appropriate teams, provide useful investigation detail and remain responsible for communicating progress to the customer.
• Identify repeat issues, product defects and improvement opportunities, then share clear evidence and customer impact with Product and Engineering teams.
• Create and maintain useful support content, including customer guidance, knowledge articles and internal troubleshooting material.
• Build product knowledge across the GolfNow B2B portfolio and stay current with releases, changes and known issues.
• Work collaboratively with Implementation, Product, Engineering and commercial teams to provide a joined-up customer experience.
• Contribute to a positive, inclusive and high-performing support culture by sharing knowledge and supporting colleagues.

Skills

Customer support

Communication

Problem solving

Prioritization

CRM tools

Teamwork

Tools

Salesforce

Jira

Job description

VERSANT is a media and entertainment company providing GolfNow B2B technology support to golf-course customers. You will deliver friendly, reliable assistance, helping customers resolve issues, understand how to use the technology, and keep operations running smoothly.

You will work with Implementation, Product and Engineering, with weekend rota coverage. You will manage a varied workload, document in Salesforce, escalate when needed, and contribute to knowledge content and a positive support