Golf Shop Supervisor

RACV; Torquay; On-site; GBP 28,687 - 39,119; Full time

Benefits offered by this job

Discounts on RACV products & resorts

Uniform + Free parking onsite

Monthly employee reward and recogniton

Ongoing training and career developent

Job summary

RACV is seeking a hands on Golf Shop Supervisor to support the smooth, profitable and service-focused operation of our Golf Shop. You’ll lead the Golf Shop team, deliver high-quality service to members and guests, support daily operations and contribute to golf events and days.

Working with the Golf Operations Manager, you’ll handle rostering, stock, merchandising, cash handling and the shop’s presentation while building strong member relationships and promoting RACV facilities and services.

Qualifications

• Experience in a supervisory role within a retail outlet.
• Strong leadership and operational management skills.
• Golf playing knowledge and understanding of golfing etiquette.
• Knowledge of golf equipment, rules, handicapping and course etiquette.
• Understanding of customer management, service standards, selling, cross-selling and upselling techniques.
• Ability to build rapport and manage member feedback.
• Responsible Service of Alcohol Certificate, or willingness to obtain one on the job.
• Knowledge of MICLUB systems.
• Experience in golf operations at a golf course.

Responsibilities

• Supervise and coordinate Golf Shop team activities.
• Assist with rostering, stock management and merchandising.
• Handle cash, member inquiries and equipment hire.
• Ensure premium presentation of the Golf Shop.
• Build strong member and guest relationships and promote RACV facilities.
• Maintain a safe, customer‑focused working environment.

Skills

Leadership

Supervisory experience

Golf knowledge

Customer service

Upselling techniques

Team building

Member relationship management

Alcohol service knowledge

Tools

MICLUB systems

Job description

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Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Torquay, situated at the start of Victoria’s Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that’s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

RACV is seeking a hands on Golf Shop Supervisor to support the smooth, profitable and service-focused operation of our Golf Shop. In this role, you’ll help lead the Golf Shop team, deliver high-quality service to members and guests, support daily operations, and contribute to the successful delivery of golf events and golf days.

Working closely with the Golf Operations Manager, you’ll supervise and coordinate team activities, assist with rostering, stock management, merchandising, cash handling, member enquiries, equipment hire, and the overall presentation of the Golf Shop. You’ll also play an important role in building strong member and guest relationships, promoting RACV facilities and services, and maintaining a safe, collaborative and customer-focused environment.

About you

To be successful, you’ll bring:

• Previous experience in a supervisory role within a retail outlet
• Strong leadership and operational management skills
• Golf playing knowledge and a sound understanding of golfing etiquette
• General understanding of golf rules, regulations, handicapping and course etiquette
• Knowledge of golf equipment
• Understanding of customer management, service standards, selling, cross-selling and upselling techniques
• Ability to build rapport, manage member feedback and contribute to a positive team culture
• Responsible Service of Alcohol Certificate, or willingness to obtain one on the job
• Knowledge of MICLUB systems
• Experience working within a golf operations environment at a golf course

We are Offering

• Discounts on RACV products & resorts
• Uniform + Free parking onsite
• Monthly employee reward and recognition program
• Ongoing training and career development

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business

Application

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants will be required to complete an initial 20-minute AI online chat interview.