Retail Consultant

RACV; Doncaster; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Insurance discounts

Roadside assistance

Community giving programs

Job summary

RACV Doncaster is seeking a Retail Consultant to welcome and assist members, delivering a positive service experience across product and service inquiries. Join our structured training program and contribute to a dynamic Member Engagement team.

The role is permanent and full-time, with a six-week fixed shift roster including Monday to Friday plus Saturday rotation, no public holiday work. You will drive sales while delivering personalised service aligned with our brand promise.

Qualifications

• Face to face customer service experience.
• Over the phone customer service experience.
• Experience meeting sales targets or KPIs is a plus.
• Proficient in navigating multiple systems/workflows.

Responsibilities

• Assist members with enquiries and provide exceptional service.
• Drive sales by focusing on members' needs and offering solutions.
• Participate in training to build product knowledge and systems proficiency.
• Maintain positive member experiences and teamwork in a busy environment.

Skills

Face to face service

Over the phone service

Sales targets

KPI knowledge

Systems navigation

Team player

Self-driven

Tools

CRM systems

Job description

Select how often (in days) to receive an alert:

• RACV Doncaster | Discover the world of a Retail Corporate Environment
• Competitive Salary, Extraordinary Benefits and Incentive opportunities
• Permanent Full Time | Unleash your potential

At RACV we are people who care, we're part people's everyday - making a positive impact in their homes, on the road and on holidays. We've built on our roadside history and been there for our customers and members for more than 115 years. We provide opportunities that only a diverse business can offer. And the best is yet to come.

Join our Member Engagement team as an enthusiastic Retail Consultant who has the desire to exceed customer expectations. With strong interpersonal skills you will be proactive in establishing and maintaining relationships with our members.

What you will be doing:

Hit the ground running with this customer service position. With our fully paid and structured training program you will be upskilled in systems, customer service and sales, and product knowledge. Then join a team who backs each other, in the kind of workplace people enjoy coming to.

You will play a critical role helping people who value and appreciate your care, and our products and services. With lots of variety, every day this role will bring new experiences.

Permanent Full time role- commencing Monday, the 14th of September

6-week fixed shift roster- Monday to Friday including a balanced rotation of Saturday shifts. No Public Holiday work!

Fully paid & supported training program- 7 weeks,Monday to Friday with an opportunity to spend 2-3 days at our Noble Park HQ.

Drive sales- by focusing on members' needs and providing immediate and effective solutions with our range of products and services.

Champion personalised conversations -by providing exceptional service experiences that deliver on our brand promise.

What we’re looking for:

Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who want to shine in a role where their personality is welcomed and who are driven to shape their career with us. We will provide career growth opportunities, and regular learning and development to broaden your knowledge and keep every day interesting.

The successful applicant will demonstrate:

Face to face customer service experience

Over the phonecustomer service experience

Prior experience achievingsales targets & KPI's(highly regarded but not essential)

Self-driven and motivated to succeed

Proficient in navigating through multiple systems

Enthusiastic, resilient, and committed to providing a positive member experience

Individuals that work well in a team environment

What we provide:

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

A tight knit team, with a supportive and collaborative culture and exclusive employee benefits you’ll actually want to use such as:

• Great discounts on insurance and accommodation at all RACV resorts,
• Free Basic Emergency Roadside Assistance, and the
• Ability to support your community with matched giving programs, volunteer days and team fundraising that allows you to do more for the causes that matter to you.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.