Golf Operations Manager

Get Golfing; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Golf Operations Manager to enhance the customer experience at Ansty Golf Club. This role is pivotal in overseeing daily operations, managing staff, and ensuring exceptional service delivery. The ideal candidate will possess extensive experience in golf operations, strong communication skills, and proficiency in Golf Manager software. With a focus on member engagement and financial management, this position offers an exciting opportunity to make a significant impact in a community-focused environment. If you're passionate about golf and customer service, this role is for you!

Benefits

Pension Plans

Work from Home

Training & Development

Free Golf

Discounts

Staff Programs

Qualifications

• Extensive experience in golf operations management is essential.
• Exceptional customer service and communication skills are required.

Responsibilities

• Oversee daily golf operations and optimize tee-times.
• Manage golf shop inventory and ensure customer satisfaction.

Skills

Golf Operations Management

Customer Service

Communication Skills

Golf Manager Software

Financial Management

Problem-Solving Skills

Team Management

Tools

Golf Manager Software

MS Office

Job description

About Get Golfing

Get Golfing is a charity dedicated to improving lives through golf, aiming to make courses and clubhouses accessible to all, with sites serving as community hubs.

Our business model focuses on revenue from memberships, golf days, events, functions, and F&B, with the philosophy that “our courses are for golfers while our clubhouses are for everyone”.

See more at: https://www.getgolfing.org

Role Purpose

Ansty Golf Club, Coventry, seeks a Golf Operations Manager to oversee daily operations, ensure excellent service, and enhance the customer experience. The role includes managing staff, primarily on casual contracts, and utilizing ‘Golf Manager’ software for high-quality service delivery.

Responsibilities

1. Oversee Daily Golf Operations

Manage daily operations, optimize tee-times, ensure smooth course flow, and implement policies to maximize playing opportunities.

1. Golf Retail

Oversee golf shop inventory, maintain equipment, and ensure liability forms are signed for buggy rentals.

1. Deliver Exceptional Customer Service

Lead, train, and supervise the team, handle customer inquiries professionally, and foster an inclusive atmosphere.

1. Golf Days & Societies

Manage golf day and society experiences, ensuring value and encouraging repeat bookings, including rental and retail sales.

1. Member Engagement

Act as a primary contact for members, manage communications, and coordinate events and competitions to enhance member experience.

1. Financial Management & Revenue Optimization

Monitor financial performance, manage budgets, and identify profitability improvements.

Skills & Knowledge

• Extensive experience in golf operations management.
• Exceptional customer service and communication skills.
• Deep understanding of golf, rules, and industry landscape.
• Proficiency in ‘Golf Manager’ software and MS Office.
• Strong organizational and problem-solving skills.
• Ability to influence site performance through P&L management.
• Effective decision-making and team management skills.

Approach

• Proactive, results-oriented, strategic thinker.
• Independent worker with effective decision-making skills.
• Flexible schedule including evenings, weekends, and holidays.
• Strong work ethic and understanding of golf management demands.
• Effective communicator with storytelling ability.

Additional benefits include pension plans, work from home, training & development, free golf, discounts, and staff programs.