Operations & Network Manager - Parcel Lockers Solutions

None; United Kingdom; Remote; GBP 4,000 - 70,000; Full time

Job summary

An established industry player is seeking a visionary Operations & Network Manager to lead the charge in transforming parcel delivery solutions. This pivotal role involves overseeing the national locker installation strategy, ensuring operational excellence, and driving innovation within a high-performing team. If you are a strategic thinker with a passion for continuous improvement and a proven track record in managing complex installations, this is your chance to shape the future of delivery convenience across the UK. Join us in revolutionizing how the nation sends and receives parcels.

Benefits

Car allowance

Private healthcare

Annual bonus potential

Generous annual leave

Enhanced maternity/paternity leave

Discounts and offers

Company sick pay

24/7 wellbeing services

Qualifications

• Experience in managing large-scale technical installations.
• Deep understanding of physical deployment processes and tools.

Responsibilities

• Lead the end-to-end parcel locker installation process.
• Drive performance through coaching and capability building.
• Engage with senior stakeholders and manage contractor relationships.

Skills

Leadership in technical installations

Project management

Collaboration with cross-functional teams

Continuous improvement

Parcel locker deployment

Job description

Job reference 324596

Operations & Network Manager - Parcel Lockers Solutions

Competitive salary, plus £4,800 Car allowance or £4,300 cash equivalent, private healthcare, 18% annual bonus potential, company pension scheme with highly competitive contribution rates and generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years’ service.
Permanent, Full time

Location: This is a National Role – Daily travel is required across the Royal Mail Group network, with travel to Royal Mail head office London as and when the business requires.

At Royal Mail, we’re transforming how the nation sends and receives parcels. As we expand our locker network across the UK, we’re looking for a visionary Operations & Network Manager to lead the charge. This is your opportunity to shape the future of delivery convenience—one locker at a time.

As the Operations & Network Manager – Parcel Lockers, you’ll play a pivotal role in delivering our national locker installation strategy across Royal Mail sites and third-party locations. You’ll lead a high-performing team, drive operational excellence, and ensure seamless, first-time-right installations.

This is more than a deployment role—it’s a senior leadership position where your influence will stretch across internal teams, contractors, and key stakeholders. You’ll champion continuous improvement, innovation, and efficiency, ensuring our locker network is built to the highest standards.

If you're a strategic thinker, operational leader, and passionate about innovation, we want to hear from you. Apply now and help us revolutionise the way the UK sends and receives parcels.

About the role

Reporting to theHead of Locker Deployment:

• You will lead the end-to-end parcel locker installation process, ensuring first-time success and safety.
• Drive performance through coaching, capability building, and continuous improvement.
• Collaborate with cross-functional teams, including engineering, HR, procurement, finance, and other Royal Mail Group functions.
• Manage contractor relationships and 3rd party suppliers and ensure adherence to quality and safety standards.
• Shape and execute locker installation plans in partnership with the site acquisition team.
• Foster a culture of innovation, accountability, and operational excellence.
• Engage with senior stakeholders, including trade unions, board members and external partners.

About You

What You'll bring:

• Experience in parcel locker or similar infrastructure deployment is essential.
• Proven leadership in managing large-scale technical installations and geographically dispersed teams.
• Deep understanding of physical deployment processes, tools, and techniques.
• Experience working with contractors, third-party suppliers, and internal stakeholders at all levels of the Royal Mail Group.
• Strong project management skills with the ability to juggle complex, multi-site installations.
• A passion for continuous improvement, innovation, and delivering results.
  

Extra Benefits

•Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•Supportive and generous company sick pay
•Your Wellbeing -you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Next Steps

Closing Date: Wednesday 14th May 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

The next stage of the selection process will be an interview consisting of competency based, role specific questions and a short presentation. We plan to hold interviews W/C 19th May 2025.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date:. Please note, this advert may close early if the appropriate number of applications has been reached.

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