M&E Operations Manager

The Midland Hotel; Hinckley; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Meetings and Events Operations Manager to lead their team. This role is pivotal in ensuring the smooth operation of the M&E department while delivering exceptional guest experiences. The ideal candidate will be customer-focused, detail-oriented, and possess strong communication skills to build relationships with clients and internal teams. With a commitment to colleague wellbeing and development, this opportunity offers a supportive environment and clear progression pathways. Join a dynamic team during an exciting growth phase in a thriving hotel community.

Benefits

Head of Department bonus scheme

Enhanced pension plan

Special rates on hotel rooms

Recognition scheme with vouchers

Meals on duty

Talent referral bonus

Ongoing training

Wellbeing Support

Qualifications

• Authentic and personable with strong recognition skills.
• Hands-on leader with excellent communication skills.

Responsibilities

• Ensure smooth operation of the M&E department.
• Lead team to deliver exceptional guest experiences.

Skills

Customer-focused

Excellent communication

Multitasking

Detail-oriented

Job description

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Meetings and Events (M&E) Operations Manager and Head of Department, you will be responsible for ensuring the smooth operation of the M&E department and leading your team to deliver exceptional guest experiences. This role requires managing high standards and delivering excellent customer care with passion.

Benefits include:

• Head of Department bonus scheme based on financial and personal performance
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe
• Recognition scheme with vouchers for high street shops
• Meals on duty
• Talent referral bonus
• Regular celebrations such as Thank You Week and annual Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression pathways

Ideal candidate qualities:

• Authentic and personable
• Customer-focused with strong recognition skills
• Hands-on leader with multitasking ability
• Detail-oriented in maintaining hotel facilities and equipment
• Excellent communication skills to build relationships with clients and internal teams
• Ability to manage staffing levels for events

Why join us?

We prioritize our colleagues' wellbeing and development. As part of the Leonardo community, you'll benefit from management support through our “People Programme” and “Passion 4 People Leonardo Culture” workshops. We offer development programmes like the 8-month “Fast Forward Programme” and the longer-term “Accelerate Programme,” which prepare you for roles such as DGM or Operations Manager, including ILM certification and IoH membership.

Our Story

With decades of hotel industry experience, we operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland and are expanding rapidly. Join us during this exciting growth phase!