Customer Operations Manager

TN United Kingdom; West Bromwich; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Operations Manager to enhance client relationships and oversee the onsite team. This role emphasizes leadership and management while ensuring top-notch customer service. You will be pivotal in driving health and safety standards, managing P&L, and implementing continuous improvement initiatives. The company offers a competitive salary and a range of benefits, including additional holiday purchase and comprehensive wellbeing support. Join a community dedicated to excellence and make a real impact in a dynamic environment.

Benefits

Additional holiday purchase

Contributory pension

Cycle scheme

Life assurance

Wellbeing leave

Employee Assistance Programme

Unlimited mental health support

Remote GP

Nutritional and fitness consultations

Free LinkedIn Learning

Qualifications

• Motivated to deliver excellent onsite customer service.
• Comfortable with autonomy and responsibility.

Responsibilities

• Maintain relationships with customers and sales staff.
• Lead and manage the onsite team, ensuring KPIs are met.
• Respond to client inquiries and manage order processing.

Skills

Organisation

Problem-solving

Communication

Leadership

Management

Job description

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Customer Operations Manager, West Bromwich

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Client:

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

c16e13cdb202

Job Views:

3

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Role: Customer Operations Manager

ABOUT THE ROLE –

The role involves maintaining ongoing relationships with selected customers and sales staff. The ideal candidate will use their knowledge of products, availability, sales territories, and customers to serve as a key communication link.

Responsibilities include leadership, management, and development of the onsite team, ownership of customer relationships, driving health & safety standards, managing site P&L and KPIs, implementing continuous improvement initiatives, managing people, problem-solving, and coordinating stock and maintenance planning. The role also involves being the first contact for escalations, responding to client inquiries, and ensuring order processing is up-to-date.

Working Hours:

Monday to Friday, 8:00 am - 5:00 pm

40 hours per week

ABOUT YOU –

You are motivated to deliver excellent onsite customer service and are comfortable with autonomy and responsibility. Key skills include organization, problem-solving, communication, leadership, and management.

Your offer:

We offer a competitive salary and benefits such as additional holiday purchase, contributory pension, cycle scheme, life assurance, wellbeing leave, comprehensive Employee Assistance Programme, unlimited mental health support, remote GP, nutritional and fitness consultations, wellbeing assessments, physiotherapy, savings discounts, wellness content, company sick pay, group income protection, long service recognition, free LinkedIn Learning, workwear, and eye tests.

ERIKS is an equal opportunities employer.

About us:

ERIKS is a leading industrial service provider committed to making industry work better through innovative solutions and expert service. We value our people and their expertise, offering diverse opportunities across the UK and Ireland.

Join us and be part of a community dedicated to excellence and support. What are you waiting for? We can’t do it without you!