Golf Operations Assistant Manager

Cloud Online Recruitment; Scotland; On-site; GBP 25,000 - 45,000; Full time

Job summary

An exciting opportunity awaits as a Golf Operations Assistant Manager at a vibrant new golf facility in Glasgow. This role involves overseeing daily operations, managing a dedicated team, and ensuring a top-notch player experience. You will be responsible for maintaining high service standards while driving revenue performance. The facility, part of a broader initiative to make golf more accessible and enjoyable, offers a dynamic environment where your leadership will inspire others. Join us to help shape the future of golf and make a lasting impact in a community-focused venue that welcomes everyone.

Benefits

Company Pension Scheme

Sick Pay

Life Insurance Cover

Enhanced Maternity/Partner Pay

35 Days Holiday Per Year

Free Tickets to Major Golf Events

Cycle to Work Scheme

Season Ticket Loan

Contribution towards Glasses for VDU Use

Discounts across 800 UK Retailers

Qualifications

• Experience in leading teams to achieve customer satisfaction and financial success.
• Knowledge of golf course operations and event planning.

Responsibilities

• Manage day-to-day operations and ensure exceptional player experiences.
• Lead and develop the supervisory team to drive operational excellence.

Skills

Team Leadership

Customer Service

Operational Excellence

Problem Solving

Education

Institute of Leadership and Management Level 3

Relevant Work Experience

Tools

Golf-specific Software

Job description

1372 - Golf Operations Assistant Manager

Posted: 07/02/2025 10:49 Salary: Competitive Salary Location: Glasgow Level: Manager Deadline: 21/02/2025 12:00 Hours: 35.00 Benefits: Excellent Benefits Package Job Type: Permanent

The Role – Golf Operations Assistant Manager
An exciting opportunity has arisen to join the Golf It! – Golf Operations as Golf Operations Assistant Manager. The successful candidate will manage the day-to-day operation, ensuring the seamless organisation of all activities, facilities, and experiences across the venue. Take accountability for line managing the supervisory team, ensuring they have the right skills, knowledge, and behaviours as well as being empowered and equipped to drive operational excellence, deliver an exceptional player experience, and contribute positively to revenue performance.

Accountable for the effective people and equipment resource in line with predetermined budgets, maintaining the highest standards of service. Lead by example, demonstrating and embedding the Golf It values across all aspects of the operation.

Act as the point of escalation for any issues relating to player service, venue operations, or supervisor performance, aiming for swift resolution at the first point of contact. Escalate further concerns to the Head of Golf It! when necessary. Promote and deliver ongoing training and development for the supervisor team to ensure they excel in their roles and can cascade operational excellence throughout their teams.

This is a full-time position working 35 hours per week.

What We Offer

We offer a great benefits package including the following:

• Competitive Salary
• Company Pension Scheme and Sick Pay
• Life Insurance Cover
• Enhanced Maternity/Partner Pay
• 35 Days Holiday Per Year
• Free tickets to The Open and AIG Women’s Open each year (and other relevant R&A Championships)
• Cycle to Work Scheme
• Season Ticket Loan
• Contribution towards glasses for VDU use
• Discounts available across 800 UK retailers and local businesses

Who We Are Looking For
The ideal candidate will have the following experience and attributes:

• Institute of Leadership and Management Level 3 qualification or equivalent relevant work experience.
• Proficient in application golf-specific software and technology.
• Proven track record of effectively leading teams to achieve player (customer) and financial success.
• Knowledge of golf course operations, retail management, and event planning.

About Golf It!
The R&A’s purpose is to make golf more accessible, appealing, and inclusive and to ensure it is thriving 50 years from now. Golf It! plays a huge part in that ambition. Golf It! is The R&A’s first golf facility which opened in Glasgow in August 2023 and will create a new “pathway to golf” that is open and accessible, focusing on delivering fun and being community and family-oriented. The venue, located in the north east of Glasgow, will attract a new audience to the game, and make people challenge everything they thought they knew about golf, inspiring future generations to say ‘I love playing golf’.

Golf It! is accessible to people from all walks of life. It has a 9 Hole Golf Course, a 52 Bay two-tiered Driving Range, 3 Adventure Golf Courses, Park Golf, Simulators, and many more activities. There is a street food outlet, provided by Big Feed Street Food, an onsite Nursery operated by Lullaby Lane, and three Padel Tennis Courts operated by Game4Padel. Coaching facilities include Toptracer technology in every bay of the Driving Range, as well as Trackman in our Golf It! simulator.