Global Workday HCM Support Lead — Hybrid Role

WPP Media; Greater London; Hybrid; GBP 75,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

WPP is seeking a Workday Global HCM Support Lead to manage a global technology support function within the People team. The role focuses on diagnosing issues, ensuring timely service requests, and delivering a roadmap of continuous improvements while maintaining strong stakeholder relationships.

You will lead incident management, release planning and end-to-end release lifecycles, coordinating across regional and global teams and delivering clear communications to business stakeholders.

Qualifications

• Strong experience in support service delivery, release planning and change coordination.
• Experience managing senior stakeholders and operating across cross-functional and regional teams.
• Experience in incident management, including coordination, escalation, stakeholder communication and follow-up actions.
• Strong judgement in prioritisation and decision support, especially with competing requirements.
• Excellent written and verbal communication skills, adaptable for technical and non-technical audiences.
• Experience designing or delivering training, guidance or user enablement to support change adoption.

Responsibilities

• Lead or coordinate incident management related to system issues, ensuring timely assessment, escalation, communication and resolution.
• Provide clear communication to stakeholders during incidents, including business impact, status updates, actions, and next steps.
• Support post-incident reviews, root cause analysis and follow-up actions to improve release quality and reliability.
• Plan and coordinate monthly local changes and bi-annual global releases, ensuring priority, governance and delivery.
• Manage end-to-end release lifecycle including planning, readiness, risk, and post-release review.
• Drive cross-region prioritisation of changes balancing local and global needs.
• Build strong relationships with senior stakeholders with clear updates on scope, risks and decisions.
• Coordinate across regional and global teams to align on release activity and delivery plans.
• Own communications related to releases and changes; translate technical changes for business clarity.
• Lead and coordinate training and enablement activities for new functionality and user readiness.
• Identify opportunities to improve user engagement with the system through better guidance and training.
• Drive continuous improvement across release management, communications and incident response.

Skills

Support service delivery

Release planning

Change coordination

Incident management

Stakeholder management

Communication skills

Training design

Cross-functional collaboration

Prioritisation

Organisational skills

Job description

WPP is seeking a Workday Global HCM Support Lead to manage a global technology support function within the People team. The role focuses on diagnosing issues, ensuring timely service requests, and delivering a roadmap of continuous improvements while maintaining strong stakeholder relationships.

You will lead incident management, release planning and end-to-end release lifecycles, coordinating across regional and global teams and delivering clear communications to business stakeholders.