Global Travel Care Agent (Hybrid)

Rebel Recruiters; Birmingham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Real living wage

25 days annual leave + bank holidays

Private medical cover

Job summary

Perk in Birmingham is seeking dedicated Customer Care Agents passionate about enhancing the experience of business travelers. The role centers on empathetic, proactive support across phone, live chat, and email, with a strong emphasis on delightful, 7-star service.

You will be based in our Birmingham City Centre with hybrid working and a 37.5-hour workweek, including some weekend shifts. Relocation support may be available for suitable candidates.

Responsibilities

• Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.
• Support and engage with our customers with their global business travel requirements
• Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.
• Exceed customer expectations when managing bookings, queries and requests.
• Answer customer requests and act as their trusted travel advisor, thinking out-of-the-box to provide innovative solutions

Job description

Perk in Birmingham is seeking dedicated Customer Care Agents passionate about enhancing the experience of business travelers. The role centers on empathetic, proactive support across phone, live chat, and email, with a strong emphasis on delightful, 7-star service.

You will be based in our Birmingham City Centre with hybrid working and a 37.5-hour workweek, including some weekend shifts. Relocation support may be available for suitable candidates.