Travel Experience Advisor — 7‑Star Service

your Jared; Birmingham; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Real living wage

25 days annual leave

Private medical cover

Pension plan

Life Insurance

Job summary

Perk is seeking a Customer Experience Advisor based in Birmingham to enhance the travel experience for business travellers. You will be the face of our care team, delivering empathetic, proactive support across multiple channels and driving high-quality service.

You will handle bookings, queries and issues, staying updated on product features and new releases while maintaining a customer-first mindset in a fast-paced, innovative environment.

Qualifications

• Native or fluent level of English.
• Experience in a customer facing role such as retail or call centre.
• Experience supporting customers via email, live chat, and phone.
• Experience working with KPIs and metrics.
• Able to work in a dynamic and collaborative setting.
• Shift flexibility and office-based environment.

Responsibilities

• Be a role model and trusted advisor by showcasing Perk values and a customer-centric approach in every interaction.
• Support and engage with customers with their global business travel requirements.
• Communicate with customers via phone, live chat, and email to resolve travel issues.
• Exceed customer expectations when managing bookings, queries and requests.
• Provide innovative solutions and act as trusted travel advisor to customers.

Skills

Customer service

English fluency

Communication

Multitasking

Problem solving

KPI tracking

Team oriented

Job description

Perk is seeking a Customer Experience Advisor based in Birmingham to enhance the travel experience for business travellers. You will be the face of our care team, delivering empathetic, proactive support across multiple channels and driving high-quality service.

You will handle bookings, queries and issues, staying updated on product features and new releases while maintaining a customer-first mindset in a fast-paced, innovative environment.