EMEA Technical Account Management Leader

Parking; Greater London; Hybrid; GBP 127,000 - 191,000; Full time

Benefits offered by this job

Equity

Bonuses/commissions

Retirement plans

Health benefits

Wellness stipends

Job summary

Stripe is seeking a Head of Technical Account Management for Europe, the Middle East, and Africa (EMEA). You will own regional TAMSS strategy, oversee a distributed team across markets, and drive paid support growth, service quality, and health.

You will partner with Sales, Product, Engineering, and Support to deliver coordinated outcomes for strategic users. You will also serve as an executive partner for top users and influence product and service improvements based on regional insights.

Qualifications

• 15+ years in technical account management, solutions architecture, customer success, or related roles.
• 6+ years in people management and leading managers.
• Experience setting multi-year strategy and translating it into organizational plans.

Responsibilities

• Set and execute the multi-year strategy and operating model for EMEA TAMSS.
• Lead and scale a distributed EMEA TAMSS organization with strong management layers.
• Own regional outcomes across paid support growth, service delivery, and health.
• Determine regional organization, coverage model, and investment priorities.
• Partner with senior leaders to deliver coordinated outcomes for users.
• Work with GTM leaders on paid support adoption, renewals, and staffing.
• Build trusted relationships with executive leaders at Stripe’s largest users.
• Provide executive oversight for high-impact escalations and critical incidents.

Skills

Technical account management

Solutions architecture

People management

Executive relationships

Strategic planning

Job description

Stripe is seeking a Head of Technical Account Management for Europe, the Middle East, and Africa (EMEA). You will own regional TAMSS strategy, oversee a distributed team across markets, and drive paid support growth, service quality, and health.

You will partner with Sales, Product, Engineering, and Support to deliver coordinated outcomes for strategic users. You will also serve as an executive partner for top users and influence product and service improvements based on regional insights.