Global T&E Process Lead — Continuous Improvement

CHANEL; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

CHANEL in London, UK, is seeking a Head of Continuous Improvement to drive global Travel & Expense process optimization within the Source to Pay framework. You will lead multi-market deployments, partner with the GPO and regional teams, and implement standard T&E practices, controls and automation to deliver measurable value.

You will analyse processes, own KPI reporting, and manage change across markets, ensuring compliant, efficient end-to-end T&E operations and digitalisation initiatives

Qualifications

• Experience leading global S2P / Travel & Expense process improvements.
• Strong program management and change-management capabilities.
• Ability to analyse complex processes and drive automation.

Responsibilities

• Lead global T&E process ownership and drive standard methodologies.
• Collaborate with regional markets and GPO to deploy improvements.
• Own KPI reporting, risk controls, and policy alignment.
• Oversee deployments of new T&E tools and digitalisation initiatives.

Skills

Global process ownership

Program management

Process optimization

Data analysis

Stakeholder management

Tools

Concur

Amex GBT

Excel

Job description

CHANEL in London, UK, is seeking a Head of Continuous Improvement to drive global Travel & Expense process optimization within the Source to Pay framework. You will lead multi-market deployments, partner with the GPO and regional teams, and implement standard T&E practices, controls and automation to deliver measurable value.

You will analyse processes, own KPI reporting, and manage change across markets, ensuring compliant, efficient end-to-end T&E operations and digitalisation initiatives