Claims Management Executive - Global & Specialty Claims

Aon; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Aon in the UK is seeking a Claims Management Executive to lead global and specialty claims, managing complex client relationships and guiding the claims lifecycle across multinational programmes.

Reporting to Global & Specialty Claims Director, you will chair review meetings, drive process improvements, and collaborate across Aon's network, with hybrid work from offices in London, Birmingham, Leeds or Glasgow.

Qualifications

• Experience handling commercial insurance claims across a range of classes.
• Experience chairing and facilitating claims review meetings.
• Knowledge of captive insurance arrangements and global insurance programmes.
• Shown claims relationship management experience, building effective relationships with both internal and external stakeholders.
• A proactive and entrepreneurial approach to problem solving.
• Experience providing management and technical support on large, complex losses.

Responsibilities

• Establishing claims processes across all lines of business and developing client-specific claims procedure guides.
• Providing management and technical support on large, complex and high-value losses across multiple classes of insurance.
• Arranging and chairing claims review meetings with clients, insurers, loss adjusters and solicitors.
• Coordinating the delivery of claims analysis reports, identifying trends and providing valuable claims insights to clients.
• Undertaking pre-renewal claims audits, reviewing reserves and assessing closure opportunities.
• Supporting the onboarding of new clients from a claims perspective and ensuring a seamless transition.
• Building strong relationships with clients and stakeholders, acting as a trusted claims adviser.
• Driving additional service revenue through claims-related projects, including TPA tenders, claims advocacy and claim preparation services.
• Participating in client‑specific Insurance Discovery Meetings and contributing specialist claims expertise.
• Collaborating with colleagues across Aon's Global Network and travelling as required to support client needs.
• Using Aon's proprietary Claims Co-Pilot technology to enhance the client experience and deliver innovative claims solutions.

Job description

Claims Management Executive – Global & Specialty Claims

Are you ready to join the British Claims Awards Broker of the Year?

We're looking for an accomplished claims professional with strong relationship management skills and the confidence to lead client meetings, influence outcomes, and build effective partnerships with both internal and external stakeholders.

This is an exciting opportunity to join our market-leading Global & Specialty Claims team, supporting multinational clients and complex insurance programmes while working alongside industry-leading experts.

If you're looking to take the next step in your claims career and make a real impact on a global scale, we'd love to hear from you.

This is a UK-based hybrid role, offering the flexibility to work from our London, Birmingham, Leeds or Glasgow office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Reporting to the Global & Specialty Claims Director, you will play a key role in delivering exceptional claims management support to clients with complex, multinational insurance programmes. Working across a broad range of commercial insurance classes, including global programmes and captive arrangements, you'll act as a trusted adviser throughout the claims lifecycle.

Key Responsibilities Will Include

• Establishing claims processes across all lines of business and developing client-specific claims procedure guides.
• Providing management and technical support on large, complex and high-value losses across multiple classes of insurance.
• Arranging and chairing claims review meetings with clients, insurers, loss adjusters and solicitors.
• Coordinating the delivery of claims analysis reports, identifying trends and providing valuable claims insights to clients.
• Undertaking pre-renewal claims audits, reviewing reserves and assessing closure opportunities.
• Supporting the onboarding of new clients from a claims perspective and ensuring a seamless transition.
• Building strong relationships with clients and stakeholders, acting as a trusted claims adviser.
• Driving additional service revenue through claims-related projects, including TPA tenders, claims advocacy and claim preparation services.
• Participating in client‑specific Insurance Discovery Meetings and contributing specialist claims expertise.
• Collaborating with colleagues across Aon's Global Network and travelling as required to support client needs.
• Using Aon's proprietary Claims Co-Pilot technology to enhance the client experience and deliver innovative claims solutions.

How This Opportunity Is Different

This is a unique opportunity to join a market‑leading global team, providing expert claims support to multinational clients and complex insurance programmes. You'll build relationships with clients, insurers and colleagues around the world, while working on significant claims and global projects that have a real impact on client outcomes.

Skills And Experience That Will Lead To Success

• Experience handling commercial insurance claims across a range of classes.
• Experience chairing and facilitating claims review meetings.
• Knowledge of captive insurance arrangements and global insurance programmes.
• Shown claims relationship management experience, building effective relationships with both internal and external stakeholders.
• A proactive and entrepreneurial approach to problem solving.
• Experience providing management and technical support on large, complex losses.

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