Global Software Training Lead

TrustFlight; Easthampstead; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

TrustFlight is seeking a Training Manager to own and deliver software customer training and education across UK, Europe, and international customers. You will manage face-to-face and virtual training, create engaging eLearning content, and shape the education program to maximise product adoption and time-to-value.

The role requires hybrid work (2 days in the office weekly), up to 20% travel, and collaboration with Customer Success, Support, Product, and Sales to align enablement with customer

Qualifications

• 3+ years’ experience in a training, enablement, or customer education role within a SaaS or technology company.
• Proven track record designing and delivering customer training programmes for technology products.
• Experience creating eLearning content, training guides, and help documentation.
• Experience in the aviation, aerospace, or other regulated industries.

Responsibilities

• Design, deliver, and continuously improve face‑to‑face and virtual training programmes across TrustFlight’s product suite (Centrik, TechLog, MEL Manager, SmartSuite).
• Develop and maintain eLearning content that enables customer self‑service learning and scales training delivery beyond instructor‑led sessions.
• Scope, schedule, and deliver customer training engagements, including commercially sold training services; work with Implementation and Customer Success to identify adoption gaps and deliver targeted enablement.
• Establish and track training effectiveness metrics, using data and customer feedback to continuously improve content quality and delivery approach.
• Manage the training content roadmap, prioritising updates based on product releases, customer feedback, and support trends.

Skills

Training design

eLearning content creation

Cross-functional collaboration

Tools

Articulate

Camtasia

Loom

Job description

TrustFlight is seeking a Training Manager to own and deliver software customer training and education across UK, Europe, and international customers. You will manage face-to-face and virtual training, create engaging eLearning content, and shape the education program to maximise product adoption and time-to-value.

The role requires hybrid work (2 days in the office weekly), up to 20% travel, and collaboration with Customer Success, Support, Product, and Sales to align enablement with customer