Global Shipping Quotes & Support Specialist

Grafters Recruitment Consultants Ltd; Eastbourne; On-site; GBP 27,000 - 29,000; Part time

Job summary

Grafters Recruitment Consultants Ltd in Eastbourne is seeking a shipping coordinator to quote customers for UK and international shipments, liaise with agents and hauliers, and manage the process from quote to delivery. You will track shipments, resolve issues on route, guide customers on documents and transit times, and handle quotes by phone and email.

The role is 25 hours per week, with a salary of £27,000–£28,500 per year, requiring strong customer service, organisational skills, and good

Qualifications

• Experience in customer service within logistics/shipping.
• Strong organisational skills with ability to handle multiple bookings.
• Comfort with Excel and email communications.
• Ability to quote accurately and liaise with agents/hauliers.

Responsibilities

• Quote customers for UK and international shipments.
• Liaise with agents and hauliers from quote to delivery.
• Track shipments and resolve route issues.
• Guide customers on documents, clearance requirements and transit times.
• Provide clearance information to agents.
• Calculate volumetric weights and price accordingly.
• Answer incoming enquiries by phone.

Skills

Organisational skills

Strong customer service

Calm under pressure

Excel

Communication

Quotes by phone/email

Phone handling

Costing/quoting internationally

Tools

Excel

Email

Job description

Grafters Recruitment Consultants Ltd in Eastbourne is seeking a shipping coordinator to quote customers for UK and international shipments, liaise with agents and hauliers, and manage the process from quote to delivery. You will track shipments, resolve issues on route, guide customers on documents and transit times, and handle quotes by phone and email.

The role is 25 hours per week, with a salary of £27,000–£28,500 per year, requiring strong customer service, organisational skills, and good