Global Service Portfolio Product Manager - Packaging
Syntegon
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Benefits offered by this job
Job summary
Kliklok, a Syntegon company based in Bristol, UK, seeks a seasoned professional to own the service portfolio strategy and lifecycle management for the FDV business unit. You will steer installed base analytics, identify growth opportunities, and align service offerings with market needs.
You will collaborate with after-sales, sales, R&D and marketing to develop new service products and campaigns, translate customer feedback into portfolio improvements, and monitor performance to drive
Qualifications
- Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
- 5+ years of experience in product management, service portfolio management, aftermarket management, or a related commercial/technical role in industrial equipment or packaging machinery.
- Strong understanding of service business models, installed base management, and lifecycle management.
- Experience translating customer needs and market insights into successful products, solutions, or services.
- Strong analytical skills, with the ability to use installed base and market data to drive decisions and identify growth opportunities.
- Experience in cross-functional collaboration with service, sales, R&D, and marketing teams.
- Ability to manage multiple initiatives and stakeholders in an international environment.
- Strong communication and presentation skills in English; German is a plus.
- Willingness to travel for customer visits, market analysis, and internal collaboration.
Responsibilities
- Own the service portfolio from concept to launch to retirement.
- Analyze installed base data to identify trends, opportunities, and gaps supporting portfolio decisions and campaigns.
- Facilitate and support the service strategy process for the FDV unit.
- Lead development and launches of new service products, solutions, and campaigns with sales, service and marketing.
- Translate voice of customer into actionable portfolio improvements and priorities.
- Define and prioritize service-related R&D roadmap inputs.
- Monitor market intelligence and competitive insights for portfolio decisions.
- Collaborate cross-functionally with after-sales, sales, R&D and marketing to align priorities and execution.
- Support marketing on events, campaigns, and value messaging for portfolio visibility.
- Track portfolio performance, profitability, and customer impact.
Skills
Education
Job description
Kliklok, a Syntegon company based in Bristol, UK, seeks a seasoned professional to own the service portfolio strategy and lifecycle management for the FDV business unit. You will steer installed base analytics, identify growth opportunities, and align service offerings with market needs.
You will collaborate with after-sales, sales, R&D and marketing to develop new service products and campaigns, translate customer feedback into portfolio improvements, and monitor performance to drive
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