Product Manager Service

Syntegon Technology GmbH; West of England; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Flexible working hours

Fitness subscription

Bicycle plan

Profit-sharing scheme

On-site canteen

Job summary

Kliklok, a Syntegon company based in Bristol, UK, seeks a seasoned professional to own the service portfolio strategy and lifecycle management for the FDV business unit.

Lead installed-base analytics, shape service offerings, and drive go-to-market campaigns in collaboration with sales, service, and marketing to maximise value.

You will translate customer insights into portfolio improvements, coordinate with R&D and cross‑functional teams, and travel as needed.

Qualifications

• :// Installed base analytics and service portfolio management require data analysis and market insights.
• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.

Responsibilities

• Own the service portfolio from concept to launch to retirement, including value proposition, business case, lifecycle planning, and performance monitoring.
• Lead the development and launch of new service products, solutions, and campaigns with sales, service, and marketing.
• Gather and translate customer needs and feedback into actionable portfolio improvements and innovation priorities.
• Define and prioritize service-related development needs for the R&D roadmap.
• Monitor market developments, customer trends, and competitor activities to inform portfolio decisions.
• Collaborate cross-functionally with after-sales, sales, R&D, service, and marketing to ensure alignment on priorities and execution.
• Support marketing with events, campaigns, materials, and value messaging to boost portfolio visibility and sales impact.
• Track portfolio performance, adoption, profitability, and customer impact to optimize offerings.

Skills

Installed base analytics

Service strategy

Portfolio ownership

Product launches

Voice of customer

R&D roadmap input

Market intelligence

Cross-functional collaboration

Marketing enablement

Portfolio performance

Education

Bachelor’s degree in Mechanical Engineering or related field

Job description

Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favorite chocolate and snacks quickly and with high precision.

We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. We design, manufacture, and deliver innovative cartoners, sleevers, and handling equipment worldwide, supported by our trusted global partners and dedicated service.

You will take ownership of the service portfolio strategy and lifecycle management for the FDV business unit.

Key Responsibilities

• Installed Base Analytics & Business Insights: Analyze installed base data to identify trends, opportunities, and gaps that support portfolio decisions, service strategies, targeted campaigns, and product development.
• Service Strategy Facilitation: Facilitate and support the service strategy process for the FDV business unit, ensuring alignment between market needs, installed base opportunities, business goals, and functional roadmaps.
• Portfolio Ownership & Lifecycle Management: Own the service portfolio from concept to launch to retirement, including value proposition definition, business case development, lifecycle planning, performance monitoring, and rationalization.
• Service Product, Solution & Campaign Launches: Lead the development and launch of new service products, solutions, and commercial campaigns, ensuring successful go-to-market execution in collaboration with sales, service, and marketing teams.
• Voice of Customer: Gather and translate customer needs, pain points, and feedback obtained through direct customer interactions into actionable portfolio improvements, innovation priorities, and service concepts.
• R&D Roadmap Input: Define and prioritize service-related development needs and translate them into clear requirements for the R&D roadmap, ensuring future offerings support customer needs and strategic priorities.
• Market Intelligence & Competitive Insights: Monitor market developments, customer trends, industry dynamics, and competitor activities, and use these insights as input for portfolio management and strategic decision-making.
• Cross-Functional Collaboration: Work closely with after-sales, sales, technical support, field service, R&D, and marketing to ensure alignment on service portfolio priorities, launches, communication, and execution.
• Marketing & Commercial Enablement: Collaborate with marketing on events, campaigns, communication materials, and value messaging to support portfolio visibility, customer engagement, and sales effectiveness.
• Portfolio Performance Management: Track portfolio performance, adoption, profitability, and customer impact, using data-driven insights to optimize offerings and improve commercial success.

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
• 5+ years of experience in product management, service portfolio management, aftermarket management, or a related commercial/technical role in industrial equipment or packaging machinery.
• Strong understanding of service business models, installed base management, and lifecycle management.
• Experience translating customer needs and market insights into successful products, solutions, or services.
• Strong analytical skills, with the ability to use installed base and market data to drive decisions and identify growth opportunities.
• Experience in cross-functional collaboration with service, sales, R&D, and marketing teams.
• Ability to manage multiple initiatives and stakeholders in an international environment.
• Strong communication and presentation skills in English; German is a plus.
• Willingness to travel for customer visits, market analysis, and internal collaboration.

• Flexible working hours, a fitness subscription, a bicycle plan, and a profit-sharing scheme.
• A great, collegial work atmosphere with enthusiastic and professional colleagues.
• A substantial amount of responsibility and autonomy in your role.
• A wonderful on-site canteen in Weert, located in a recently renovated building.