Product Manager Service

Syntegon; West of England; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Flexible working with annualized hours

Generous pension scheme

Life assurance 7x annual salary

Medical cashback plan

Income protection

Cycle to Work and Tech schemes

Wellbeing support

Social and career growth in global +历史

Job summary

Kliklok, a Syntegon company based in Bristol, UK, seeks a seasoned professional to own the service portfolio strategy and lifecycle management for the FDV business unit. You will steer installed base analytics, identify growth opportunities, and align service offerings with market needs.

You will collaborate with after-sales, sales, R&D and marketing to develop new service products and campaigns, translate customer feedback into portfolio improvements, and monitor performance to drive

Qualifications

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
• 5+ years of experience in product management, service portfolio management, aftermarket management, or a related commercial/technical role in industrial equipment or packaging machinery.
• Strong understanding of service business models, installed base management, and lifecycle management.
• Experience translating customer needs and market insights into successful products, solutions, or services.
• Strong analytical skills, with the ability to use installed base and market data to drive decisions and identify growth opportunities.
• Experience in cross-functional collaboration with service, sales, R&D, and marketing teams.
• Ability to manage multiple initiatives and stakeholders in an international environment.
• Strong communication and presentation skills in English; German is a plus.
• Willingness to travel for customer visits, market analysis, and internal collaboration.

Responsibilities

• Own the service portfolio from concept to launch to retirement.
• Analyze installed base data to identify trends, opportunities, and gaps supporting portfolio decisions and campaigns.
• Facilitate and support the service strategy process for the FDV unit.
• Lead development and launches of new service products, solutions, and campaigns with sales, service and marketing.
• Translate voice of customer into actionable portfolio improvements and priorities.
• Define and prioritize service-related R&D roadmap inputs.
• Monitor market intelligence and competitive insights for portfolio decisions.
• Collaborate cross-functionally with after-sales, sales, R&D and marketing to align priorities and execution.
• Support marketing on events, campaigns, and value messaging for portfolio visibility.
• Track portfolio performance, profitability, and customer impact.

Skills

Service portfolio management

Product management

Cross-functional collaboration

Analytical skills

English communication

German language (nice to have)

Willingness to travel

Education

Bachelor's degree (Mechanical/Industrial/Business)

Job description

Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favorite chocolate and snacks quickly and with high precision.

We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. We design, manufacture, and deliver innovative cartoners, sleevers, and handling equipment worldwide, supported by our trusted global partners and dedicated service.

What you can expect

You will take ownership of the service portfolio strategy and lifecycle management for the FDV business unit.

Key Responsibilities

• Installed Base Analytics & Business Insights: Analyze installed base data to identify trends, opportunities, and gaps that support portfolio decisions, service strategies, targeted campaigns, and product development.
• Service Strategy Facilitation: Facilitate and support the service strategy process for the FDV business unit, ensuring alignment between market needs, installed base opportunities, business goals, and functional roadmaps.
• Portfolio Ownership & Lifecycle Management: Own the service portfolio from concept to launch to retirement, including value proposition definition, business case development, lifecycle planning, performance monitoring, and rationalization.
• Service Product, Solution & Campaign Launches: Lead the development and launch of new service products, solutions, and commercial campaigns, ensuring successful go-to-market execution in collaboration with sales, service, and marketing teams.
• Voice of Customer: Gather and translate customer needs, pain points, and feedback obtained through direct customer interactions into actionable portfolio improvements, innovation priorities, and service concepts.
• R&D Roadmap Input: Define and prioritize service-related development needs and translate them into clear requirements for the R&D roadmap, ensuring future offerings support customer needs and strategic priorities.
• Market Intelligence & Competitive Insights: Monitor market developments, customer trends, industry dynamics, and competitor activities, and use these insights as input for portfolio management and strategic decision-making.
• Cross-Functional Collaboration: Work closely with after-sales, sales, technical support, field service, R&D, and marketing to ensure alignment on service portfolio priorities, launches, communication, and execution.
• Marketing & Commercial Enablement: Collaborate with marketing on events, campaigns, communication materials, and value messaging to support portfolio visibility, customer engagement, and sales effectiveness.
• Portfolio Performance Management: Track portfolio performance, adoption, profitability, and customer impact, using data-driven insights to optimize offerings and improve commercial success.

What you'll bring

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
• 5+ years of experience in product management, service portfolio management, aftermarket management, or a related commercial/technical role in industrial equipment or packaging machinery.
• Strong understanding of service business models, installed base management, and lifecycle management.
• Experience translating customer needs and market insights into successful products, solutions, or services.
• Strong analytical skills, with the ability to use installed base and market data to drive decisions and identify growth opportunities.
• Experience in cross-functional collaboration with service, sales, R&D, and marketing teams.
• Ability to manage multiple initiatives and stakeholders in an international environment.
• Strong communication and presentation skills in English; German is a plus.
• Willingness to travel for customer visits, market analysis, and internal collaboration.

Additional Information

At Syntegon, you’ll have the space to grow and make an impact. You’ll work in an international environment with an informal culture and plenty of opportunities to develop yourself.

We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:

• Competitive salary with regular reviews
• 25 days’ holiday plus bank holidays to recharge
• Flexible working with annualized hours scheme
• Generous pension scheme with Aviva
• Life assurance of 7 x annual salary for peace of mind
• Simply Health medical cashback plan for everyday healthcare costs
• Income protection after 2 years’ service
• Cycle to Work and Tech schemes to make life easier
• Wellbeing support through Everymind at Work
• A friendly, social culture with regular activities and the chance to grow your career in a global company with a local spirit