Global Service Partner Ecosystem Director

Mosaic.tech; United Kingdom; On-site; GBP 120,000 - 180,000; Full time

Job summary

HiBob is seeking a Director, Global Service Partners to lead and scale the service partner ecosystem. You will shape strategy, operations and quality frameworks, guiding a global team to deliver partner-led implementations and exceptional customer outcomes.

You’ll work closely with senior leaders to ensure governance, enablement and pricing strategies align with growth and delivery goals across regions.

Qualifications

• Experience leading service partner ecosystems.
• Proven ability to drive strategic partnerships and governance.

Responsibilities

• Own and evolve HiBob's global service partner delivery strategy to support growth and outcomes.
• Build the operating model to scale the partner ecosystem, including quality, governance, and enablement.
• Define what great partner delivery looks like with frameworks, standards and measures.
• Develop partner performance management through scorecards and escalation paths.
• Balance partner capacity and growth with delivery quality and customer value.
• Collaborate with GTM Partnerships to align commercial and delivery strategies across the lifecycle.
• Partner with Professional Services and Customer Success on capacity planning and customer outcomes.
• Help evolve partner pricing and contractual governance.
• Strengthen partner capability via onboarding, enablement and ongoing development.
• Collaborate with Legal, Finance, Security and Privacy to scale the model responsibly.
• Lead and develop a global Service Partner Success team with clear accountability.
• Build trusted relationships with senior leaders and external partners.

Skills

Service partner ecosystem leadership

Strategic thinking

Stakeholder management

Partner enablement

Job description

HiBob is seeking a Director, Global Service Partners to lead and scale the service partner ecosystem. You will shape strategy, operations and quality frameworks, guiding a global team to deliver partner-led implementations and exceptional customer outcomes.

You’ll work closely with senior leaders to ensure governance, enablement and pricing strategies align with growth and delivery goals across regions.