Global Service Designer & Experience Architect

Boston Consulting Group; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Office collaboration

Job summary

Boston Consulting Group in the United Kingdom seeks an analytical and detail-oriented Service Designer to join our Global IT Design Center of Expertise. You will own the design and delivery of service experiences for employees, integrating process improvement with user-centered design.

You will map journeys, develop blueprints, conduct qualitative and quantitative research, and collaborate across regions to drive measurable value.

Qualifications

• Minimum 4 years of experience in service design, UX, or business analysis.
• Experience in process improvement and user research.
• Strong ability to translate insights into actionable design artefacts.

Responsibilities

• Own the development of service design blueprints and guidelines.
• Apply journey and process mapping to define end-to-end service experience.
• Conduct qualitative and quantitative user research (interviews, surveys, workshops).
• Synthesize research into personas, maps, and artefacts for stakeholders.
• Collaborate across teams and regions to share best practices.
• Prototype and test concepts with real users before rollout.
• Facilitate workshops and communicate design decisions effectively.

Skills

Service design

UX design

Business analysis

Journey mapping

Process mapping

Quantitative analysis

Qualitative research

Stakeholder collaboration

Communication skills

Problem solving

Education

Bachelor’s degree in Product Design, Service Design, Business Analysis or equivalent experience

Tools

Miro

Visio

Figma

Job description

Boston Consulting Group in the United Kingdom seeks an analytical and detail-oriented Service Designer to join our Global IT Design Center of Expertise. You will own the design and delivery of service experiences for employees, integrating process improvement with user-centered design.

You will map journeys, develop blueprints, conduct qualitative and quantitative research, and collaborate across regions to drive measurable value.