Senior Global Service Designer

Boston Consulting Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Boston Consulting Group in London is seeking a Service Designer to own end-to-end service experiences, mapping journeys and processes, and driving measurable improvements across employee experiences. You will work with global teams to iteratively design, test, and refine blueprints, dashboards, and workflows that connect operations with user-centric outcomes.

The role emphasizes hands-on design, research, and collaboration, with hybrid office-based work and frequent client interaction across

Qualifications

• 4+ years in service design, UX, or business analysis.
• Experience turning research into measurable insights.
• Knowledge of process improvement and user-centered design.
• Comfort working across global teams and time zones.

Responsibilities

• Own the development of service design blueprints and guidelines.
• Apply journey and process mapping to define end-to-end service experiences.
• Collaborate across teams and run workshops.
• Prototype and test service concepts with real users.

Skills

Service design

Journey mapping

User research

Process improvement

Cross-functional collaboration

Communication

Education

Bachelor's degree in Product Design/Service Design/BA

Tools

Miro

Visio

Figma

Job description

Boston Consulting Group in London is seeking a Service Designer to own end-to-end service experiences, mapping journeys and processes, and driving measurable improvements across employee experiences. You will work with global teams to iteratively design, test, and refine blueprints, dashboards, and workflows that connect operations with user-centric outcomes.

The role emphasizes hands-on design, research, and collaboration, with hybrid office-based work and frequent client interaction across