Global Service Design Lead – Experience & Insights

Boston Consulting Group (BCG); Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Boston Consulting Group (BCG) is seeking an experienced Service Designer to enhance employee service experiences. You will create and evaluate service design blueprints, conduct research, and analyze employee needs while collaborating with cross-functional teams.

The ideal candidate should possess over 7 years of experience, strong communication skills, and a Bachelor’s degree in Product or Service Design. This role offers a dynamic work environment focused on innovative problem-solving.

Qualifications

• 7+ years of commercial experience in service design, preferably in a large enterprise.
• Proven experience in research and analysis to create actionable insights.
• Practical knowledge of iterative design approaches.

Responsibilities

• Develop service design blueprints and guidelines.
• Conduct qualitative and quantitative user research.
• Collaborate across teams to enhance service delivery.
• Refine service designs based on feedback.
• Implement best practices in service design.

Skills

Service design

Journey mapping

Qualitative and quantitative research

Communication skills

User-centered design principles

Education

Bachelor’s degree in Product Design or Service Design

Job description

Boston Consulting Group (BCG) is seeking an experienced Service Designer to enhance employee service experiences. You will create and evaluate service design blueprints, conduct research, and analyze employee needs while collaborating with cross-functional teams.

The ideal candidate should possess over 7 years of experience, strong communication skills, and a Bachelor’s degree in Product or Service Design. This role offers a dynamic work environment focused on innovative problem-solving.