Global Service Delivery Director — Lead 300+ across regions

Computacenter AG & Co. oHG (old); Hatfield; On-site; GBP 140,000 - 210,000; Full time

Job summary

Computacenter is seeking a Global Service Delivery Leadership Director to lead a large international service delivery community across core countries and nearshore/offshore locations.

The role delivers against customer commitments, service levels, cost baselines and commercial targets, while partnering with Sales, Service Management and customers to drive service excellence and commercial success.

Qualifications

• Senior service delivery leadership experience in a large organisation.
• Strong commercial and operational acumen with target-driven mindset.
• Proven stakeholder and customer management at senior levels.
• Resilience and tenacity to guide teams in fast-paced environments.
• Clear written and verbal communication at executive levels.
• Ability to navigate a complex organisation and collaborate across cultures.

Responsibilities

• Lead a large, international service delivery community (~300 people) across core countries and locations.
• Ensure services are delivered per SLAs, costs and commercial commitments with a focus on improvement.
• Manage headcount, utilisation, cost and P&L-related targets and opportunities.
• Collaborate with Sales, customers and Service Management to address challenges and opportunities.
• Own escalation handling and service improvement plans to resolve issues quickly.
• Provide governance and assurance across deal reviews and policy compliance.
• Build strategic relationships with senior stakeholders and delivery partners.

Skills

Leadership

Stakeholder management

Commercial acumen

Communication

Resilience

People leadership

Global/cross-functional collaboration

Job description

Computacenter is seeking a Global Service Delivery Leadership Director to lead a large international service delivery community across core countries and nearshore/offshore locations.

The role delivers against customer commitments, service levels, cost baselines and commercial targets, while partnering with Sales, Service Management and customers to drive service excellence and commercial success.