Global Sales Support - Export & Intl Orders

Confidential; England; On-site; GBP 22,000 - 36,000; Full time

Job summary

Confidential is seeking a Sales Support Executive - International to join the Customer Support Team at our UK High Shropshire office. You will support the Sales Team and Sales Director, handling international/export orders from enquiry through to delivery, and coordinating with production, warehouse and freight forwarders to ensure on-time shipping.

You should be highly organised with excellent time management, strong communication, accuracy, and a proactive approach to problem-solving.

Qualifications

• Ideally, experience in export sales support, international customer service, freight forwarding or export operations.
• Strong administration and organisational skills with attention to detail.
• Ability to learn quickly and manage multiple priorities in a busy environment.
• Desire to deliver excellent customer experience and support the sales team.

Responsibilities

• Support the Sales Team with day-to-day administrative activities.
• Process international/export orders from receipt through to shipment and delivery.
• Prepare export documentation (invoices, packing lists, certificates of origin, shipping instructions).
• Coordinate with production, warehouse, logistics providers and freight forwarders to ensure on-time delivery.
• Monitor order progress and update customers and internal teams.
• Respond to customer queries on products, pricing, orders and documentation.
• Maintain accurate customer, sales and export data in ERP/CRM systems.
• Assist with quotations, sales reports, forecasts and performance reporting.
• Work with Finance on payment terms and export documentation requirements.
• Ensure compliance with international trade regulations and customs requirements.

Skills

Organisational skills

Time-management

Written communication

Verbal communication

Attention to detail

Multitasking

Proactive problem-solving

Customer service

Learning & adaptability

Tools

Microsoft Office

ERP/CRM systems

Job description

Confidential is seeking a Sales Support Executive - International to join the Customer Support Team at our UK High Shropshire office. You will support the Sales Team and Sales Director, handling international/export orders from enquiry through to delivery, and coordinating with production, warehouse and freight forwarders to ensure on-time shipping.

You should be highly organised with excellent time management, strong communication, accuracy, and a proactive approach to problem-solving.