Global Sales Operations & Customer Support Coordinator

3310 John Wiley & Sons Ltd.; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

3310 John Wiley & Sons Ltd. is seeking an Assistant in Sales Operations based in Oxford, England. This role acts as a vital link between sales teams and customers, providing essential administrative support to enhance sales processes. The ideal candidate should have strong organizational skills and the ability to communicate effectively in a fast-paced environment.

Responsibilities include managing customer inquiries, processing orders, and maintaining customer information accuracy in Salesforce. Join us to contribute to the customer experience and sales efficiency.

Qualifications

• Strong organizational and multitasking abilities to manage various tasks efficiently.
• Excellent verbal and written communication skills to interact with customers.
• Ability to work in a fast-paced international environment.

Responsibilities

• Manage customer inquiries regarding pricing and invoicing.
• Process new and renewal orders efficiently.
• Maintain accuracy of customer information in Salesforce.

Skills

Organizational skills

Communication skills

Proactive mindset

Customer service

Tools

Salesforce

Contract-Lifecycle-Management systems

Job description

3310 John Wiley & Sons Ltd. is seeking an Assistant in Sales Operations based in Oxford, England. This role acts as a vital link between sales teams and customers, providing essential administrative support to enhance sales processes. The ideal candidate should have strong organizational skills and the ability to communicate effectively in a fast-paced environment.

Responsibilities include managing customer inquiries, processing orders, and maintaining customer information accuracy in Salesforce. Join us to contribute to the customer experience and sales efficiency.