Global Sales Coordinator – Institutional Accounts

7741 WILEY APAC SERVICES LLP; Oxford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Wiley seeks a Sales Coordinator to join the Global Sales Administration Team in a role supporting Institutional Sales across Europe and North America.

The successful candidate will handle administrative tasks, quotes, contract processing, pricing inquiries, and reporting, working with Account Managers and customers in multiple countries. Strong English, organizational, and Excel skills are essential.

Qualifications

• Math and English GCSE or equivalent.
• Excellent written and verbal English communication; detail oriented.
• Experience in customer service or administration with ability to pivot and prioritize workload.
• Digitally savvy with knowledge of digital products, formats and sales models.
• Proficient in Microsoft Office, especially Excel; able to learn new systems quickly.
• Able to work independently and prioritize in changing workload.
• Experience working with different teams.

Responsibilities

• Provide administrative support for Institutional Sales Team and develop broad competence in systems required to support this team.
• Prepare journals & non-journals quotes for customers of Account Managers whilst ensuring accurate and efficient inputting of information.
• Submit new and renewal of non-journal product orders for processing.
• Use CLM System to support contracting and liaise with License Coordinator.
• Respond to customer enquiries on pricing, contract options, invoicing, access issues and liaising with Customer Service to resolve issues.
• Answer ad-hoc queries from Account Managers, marketers and customers; respond to pricing, licensing options, invoicing and access issues.
• Generate reports and figures for Sales Team upon request.

Skills

English communication

Microsoft Excel

Independent working

Team collaboration

Digital literacy

Customer service

Education

GCSE Maths and English or equivalent

Graduate or higher education degree

Tools

Salesforce.com

Job description

Wiley seeks a Sales Coordinator to join the Global Sales Administration Team in a role supporting Institutional Sales across Europe and North America.

The successful candidate will handle administrative tasks, quotes, contract processing, pricing inquiries, and reporting, working with Account Managers and customers in multiple countries. Strong English, organizational, and Excel skills are essential.