Global Retail Learning Designer: Elevate Experience

Burberry; City of Westminster; On-site; GBP 45,000 - 65,000; Full time

Job summary

Burberry is seeking a Global Retail Training Content Designer to shape inspiring learning experiences for our retail teams worldwide. You will translate complex information into clear learning journeys that align with business priorities and elevate customer experience.

You will design and deliver training programmes, collaborate with global stakeholders, and facilitate Train the Trainer sessions while continuously refining content based on feedback and analytics.

Qualifications

• Experience designing and developing retail training content, ideally in an international/global environment.
• Strong understanding of adult learning principles and how learning drives commercial performance.
• Excellent communication and storytelling skills, and ability to simplify complex information for diverse audiences.

Responsibilities

• Design and deliver global retail training programmes and onboarding materials.
• Transform product, commercial and operational information into engaging learning content.
• Partner with Retail Training Managers to support business objectives and drive performance.
• Collaborate with cross-functional teams to ensure content is aligned, accurate and brand-consistent.
• Facilitate Train the Trainer sessions to empower training teams and leaders.
• Evaluate learner feedback, platform analytics and retail insights to improve content quality and impact.
• Manage multiple projects and priorities with strong organizational skills.

Skills

Training design

Content design

Stakeholder management

Storytelling

Project management

Adult learning

Tools

Microsoft 365

Learning platforms

Creative design tools

Job description

Burberry is seeking a Global Retail Training Content Designer to shape inspiring learning experiences for our retail teams worldwide. You will translate complex information into clear learning journeys that align with business priorities and elevate customer experience.

You will design and deliver training programmes, collaborate with global stakeholders, and facilitate Train the Trainer sessions while continuously refining content based on feedback and analytics.