Trainer, Retail

Burberry; City of Westminster; On-site; GBP 45,000 - 65,000; Full time

Job summary

Burberry is seeking a Global Retail Training Content Designer to shape inspiring learning experiences for our retail teams worldwide. You will translate complex information into clear learning journeys that align with business priorities and elevate customer experience.

You will design and deliver training programmes, collaborate with global stakeholders, and facilitate Train the Trainer sessions while continuously refining content based on feedback and analytics.

Qualifications

• Experience designing and developing retail training content, ideally in an international/global environment.
• Strong understanding of adult learning principles and how learning drives commercial performance.
• Excellent communication and storytelling skills, and ability to simplify complex information for diverse audiences.

Responsibilities

• Design and deliver global retail training programmes and onboarding materials.
• Transform product, commercial and operational information into engaging learning content.
• Partner with Retail Training Managers to support business objectives and drive performance.
• Collaborate with cross-functional teams to ensure content is aligned, accurate and brand-consistent.
• Facilitate Train the Trainer sessions to empower training teams and leaders.
• Evaluate learner feedback, platform analytics and retail insights to improve content quality and impact.
• Manage multiple projects and priorities with strong organizational skills.

Skills

Training design

Content design

Stakeholder management

Storytelling

Project management

Adult learning

Tools

Microsoft 365

Learning platforms

Creative design tools

Job description

We are hiring a Global Retail Training Content Designer to help shape inspiring learning experiences that empower our retail teams across the world. This role combines creativity, commercial understanding and learning expertise to design engaging training content that supports business priorities and elevates the customer experience. Working closely with global stakeholders, you will transform complex information into compelling learning journeys that are clear, relevant and impactful. At Burberry, you will play a key role in bringing our products, purpose and retail excellence standards to life through exceptional content design.,

• Design and deliver retail training programmes, onboarding materials, product learning content and strategic learning initiatives for a global audience.
• Transform product, commercial and operational information into engaging, accessible and effective learning experiences.
• Partner with Retail Training Managers to develop learning solutions that support business objectives and drive meaningful performance outcomes.
• Collaborate with cross-functional teams to ensure all training content is aligned, accurate, approved and brand-consistent.
• Facilitate Train the Trainer sessions, equipping training teams and retail leaders with the tools and confidence to deliver learning effectively.
• Continuously evaluate learner feedback, platform analytics and retail insights to enhance content quality, engagement and impact. Experience designing and developing retail training content, ideally within an international or global environment.
• Strong understanding of adult learning principles and how learning can support commercial performance.
• Excellent communication and storytelling skills, with the ability to simplify complex information for diverse audiences
• Strong organisational skills with the ability to manage multiple projects and priorities effectively.
• Collaborative approach to stakeholder engagement, building trusted relationships across teams and regions.
• Proficiency in Microsoft 365 applications, learning platforms and creative design tools used to develop engaging digital content. At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.