Global Retail Learning Architect

Burberry; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Burberry is seeking a Global Retail Training Content Designer to shape inspiring learning experiences that empower our retail teams worldwide. You will transform complex information into clear learning journeys, collaborating with global stakeholders to align content with brand standards and commercial priorities.

You will design training programmes, onboard materials and product learning content, elevating customer experience and retail excellence across Burberry’s global network.

Qualifications

• Experience designing and developing retail training content, ideally within an international or global environment.
• Strong understanding of adult learning principles and how learning can support commercial performance.
• Excellent communication and storytelling skills, with the ability to simplify complex information for diverse audiences.

Responsibilities

• Design and deliver retail training programmes, onboarding materials, product learning content and strategic learning initiatives for a global audience.
• Transform product, commercial and operational information into engaging, accessible and effective learning experiences.
• Partner with Retail Training Managers to develop learning solutions that support business objectives and drive meaningful performance outcomes.
• Collaborate with cross-functional teams to ensure all training content is aligned, accurate, approved and brand-consistent.
• Facilitate Train the Trainer sessions, equipping training teams and retail leaders with the tools and confidence to deliver learning effectively.
• Continuously evaluate learner feedback, platform analytics and retail insights to enhance content quality, engagement and impact.

Skills

Retail training design

Adult learning principles

Communication

Storytelling

Organisational skills

Stakeholder engagement

MS 365 proficiency

Tools

Microsoft 365

Learning platforms

Creative design tools

Job description

Burberry is seeking a Global Retail Training Content Designer to shape inspiring learning experiences that empower our retail teams worldwide. You will transform complex information into clear learning journeys, collaborating with global stakeholders to align content with brand standards and commercial priorities.

You will design training programmes, onboard materials and product learning content, elevating customer experience and retail excellence across Burberry’s global network.