Trainer, Retail

Burberry; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Burberry is seeking a Global Retail Training Content Designer to shape inspiring learning experiences that empower our retail teams worldwide. You will transform complex information into clear learning journeys, collaborating with global stakeholders to align content with brand standards and commercial priorities.

You will design training programmes, onboard materials and product learning content, elevating customer experience and retail excellence across Burberry’s global network.

Qualifications

• Experience designing and developing retail training content, ideally within an international or global environment.
• Strong understanding of adult learning principles and how learning can support commercial performance.
• Excellent communication and storytelling skills, with the ability to simplify complex information for diverse audiences.

Responsibilities

• Design and deliver retail training programmes, onboarding materials, product learning content and strategic learning initiatives for a global audience.
• Transform product, commercial and operational information into engaging, accessible and effective learning experiences.
• Partner with Retail Training Managers to develop learning solutions that support business objectives and drive meaningful performance outcomes.
• Collaborate with cross-functional teams to ensure all training content is aligned, accurate, approved and brand-consistent.
• Facilitate Train the Trainer sessions, equipping training teams and retail leaders with the tools and confidence to deliver learning effectively.
• Continuously evaluate learner feedback, platform analytics and retail insights to enhance content quality, engagement and impact.

Skills

Retail training design

Adult learning principles

Communication

Storytelling

Organisational skills

Stakeholder engagement

MS 365 proficiency

Tools

Microsoft 365

Learning platforms

Creative design tools

Job description

Global Retail Training Content Designer

Department: COMMERCIAL RESOURCES

City: London

Location: GB

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Global Retail Training Content Designer to help shape inspiring learning experiences that empower our retail teams across the world. This role combines creativity, commercial understanding and learning expertise to design engaging training content that supports business priorities and elevates the customer experience. Working closely with global stakeholders, you will transform complex information into compelling learning journeys that are clear, relevant and impactful. At Burberry, you will play a key role in bringing our products, purpose and retail excellence standards to life through exceptional content design.

RESPONSIBILITIES

• Design and deliver retail training programmes, onboarding materials, product learning content and strategic learning initiatives for a global audience.
• Transform product, commercial and operational information into engaging, accessible and effective learning experiences.
• Partner with Retail Training Managers to develop learning solutions that support business objectives and drive meaningful performance outcomes.
• Collaborate with cross-functional teams to ensure all training content is aligned, accurate, approved and brand-consistent.
• Facilitate Train the Trainer sessions, equipping training teams and retail leaders with the tools and confidence to deliver learning effectively.
• Continuously evaluate learner feedback, platform analytics and retail insights to enhance content quality, engagement and impact.

PERSONAL PROFILE

• Experience designing and developing retail training content, ideally within an international or global environment.
• Strong understanding of adult learning principles and how learning can support commercial performance.
• Excellent communication and storytelling skills, with the ability to simplify complex information for diverse audiences
• Strong organisational skills with the ability to manage multiple projects and priorities effectively.
• Collaborative approach to stakeholder engagement, building trusted relationships across teams and regions.
• Proficiency in Microsoft 365 applications, learning platforms and creative design tools used to develop engaging digital content.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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