Global Resource & Capacity Lead - Hybrid UK

wppmedia; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Competitive medical insurance

Group retirement plans

Vision and dental insurance

Significant paid time off

Partner discounts

Employee mental health days

Job summary

WPP Media is seeking a Senior Manager, Global Resource Management to oversee day-to-day RM for selected Global Operations Centres and lead utilisation reviews, bench governance and cross-GOC projects. You will partner with Capacity Planning, Staffing, HR and market teams to resource demand, mitigate workforce risks and deliver RM improvements.

The role emphasizes proactive ownership, stakeholder management and the ability to drive actions to completion across multiple markets.

Qualifications

• Experience in Resource Management, People Operations, or a related area is desirable.
• Hands-on role requiring initiative, ownership and challenge.
• Strong communication, proactive organisation and influencing skills.
• Experience managing resource requirements across multiple clients, teams or geographies.
• Good understanding of utilisation, capacity management and workforce deployment.
• Strong analytical skills with the ability to convert workforce data into practical actions.
• Strong stakeholder-management skills and confidence working with senior stakeholders.
• Ability to manage multiple priorities and drive actions to completion.
• Experience delivering cross-functional projects or process improvements.
• Strong problem-solving skills with a practical, solutions-focused approach.
• Ability to operate independently while recognising when issues require senior escalation.

Responsibilities

• Global Client Resource Management for selected strategic global clients using GOC talent.
• Own Resource Management for selected strategic global clients using GOC talent.
• Support new global client opportunities and transitions, translating demand into clear resource requirements and staffing plans.
• Coordinate staffing requirements across multiple GOC locations and disciplines.
• Work with Capacity Planning and Staffing teams to identify appropriate resources and drive open requirements through to fulfilment.
• Maintain oversight of the client's GOC workforce, including open roles, upcoming demand, resource movements, backfills and capacity risks.
• Establish an effective RM cadence with relevant client and market stakeholders.
• Proactively identify resource issues and drive actions to resolution.
• Escalate significant commercial, capacity or stakeholder risks to the GOC RM Lead.
• Coordinate regular utilisation reviews across GOC teams.
• Identify under-utilisation, over-utilisation and available capacity and work with relevant teams to agree appropriate actions.
• Monitor utilisation trends and highlight emerging risks or opportunities.
• Ensure actions from utilisation reviews are tracked through to completion.
• Support proactive redeployment of available talent against suitable client demand.
• Provide concise utilisation insights and exception reporting to the GOC RM Lead.
• Support regular reviews of team structures across GOC clients.
• Identify opportunities to improve team balance, workload distribution and appropriate management oversight.
• Work with RM, client and operational teams to address identified team structure or workload issues.
• Highlight structural workforce issues requiring longer-term intervention.
• Own the ongoing coordination and governance of GOC bench activity.
• Support the rollout of the existing bench framework across additional GOC locations.
• Maintain visibility of available resources and actively connect relevant skills and capacity with upcoming client requirements.
• Coordinate appropriate bench project opportunities where immediate billable deployment is not available.
• Track bench movements and provide visibility of key risks, ageing cases and redeployment opportunities.
• Work with relevant GOC stakeholders to ensure consistent adoption of the bench process.
• Provide support on complex staffing requirements that require coordination across multiple markets, clients, disciplines or GOCs.
• Assist Capacity Planners and Staffing teams with more complex resource challenges.
• Monitor key staffing risks, blockers and ageing requirements and help drive them towards resolution.
• Coordinate with Finance, Talent Acquisition, HR and other functions where additional support is required to fulfil resource needs.
• Support workforce and capacity planning activities by ensuring emerging demand and supply risks are visible.
• Own and deliver selected Resource Management projects and improvement initiatives.
• Support the rollout of consistent RM practices across GOC locations.
• Identify opportunities to simplify manual RM processes and improve ways of working.
• Support improvements to RM reporting, dashboards and workforce visibility.
• Lead agreed workstreams such as: Bench management rollout, Balanced Teams, Utilisation governance, RM reporting and dashboards, Process standardisation, Skills and capability visibility.

Skills

Resource management

People operations

Communication

Stakeholder management

Analytical skills

Job description

WPP Media is seeking a Senior Manager, Global Resource Management to oversee day-to-day RM for selected Global Operations Centres and lead utilisation reviews, bench governance and cross-GOC projects. You will partner with Capacity Planning, Staffing, HR and market teams to resource demand, mitigate workforce risks and deliver RM improvements.

The role emphasizes proactive ownership, stakeholder management and the ability to drive actions to completion across multiple markets.