Global Resource & Capacity Lead

Clio; Greater London; Hybrid; GBP 65,000 - 88,000; Full time

Benefits offered by this job

Competitive salary

Flexible hybrid work environment

25 days holiday + bank holidays

Private Healthcare with Life Insurance

Pension contribution

Professional development and growth

Clioversary recognition program

Job summary

Clio is seeking a Senior Resource Manager to oversee Clio Operate’s resource demand, scale, and utilisation across EMEA, NAMER and APAC, ensuring staffing for sales, partner, CS initiatives, and Service Desk. You will monitor utilisation, plan forward, and develop capabilities to maximise profitability and efficiency, collaborating with internal and partner teams.

The role requires 5+ years in project management or resource planning within a large Professional Services organisation, with strong

Qualifications

• Experience: At least 5 years in project management, resource planning, or consulting within a large Professional Services organisation.
• Strategic thinking to align team capacity with long-term goals.
• Analytical skills to forecast and optimise using data.
• Excellent negotiation and interpersonal communication with stakeholders.
• Proficiency in resource management software and project management tools.

Responsibilities

• Resource Planning and Allocation: oversee demand, supply and staffing across regions.
• Talent and Capability Management: develop teams and capabilities to meet needs.
• Performance Monitoring and Reporting: track utilisation and report on metrics.

Skills

Experience in project management

Strategic thinking

Analytical skills

Communication

Technical proficiency with software

Tools

Resource management software

Project management tools

Job description

Clio is seeking a Senior Resource Manager to oversee Clio Operate’s resource demand, scale, and utilisation across EMEA, NAMER and APAC, ensuring staffing for sales, partner, CS initiatives, and Service Desk. You will monitor utilisation, plan forward, and develop capabilities to maximise profitability and efficiency, collaborating with internal and partner teams.

The role requires 5+ years in project management or resource planning within a large Professional Services organisation, with strong