Senior Resource Manager

Sliced Bread Ltd.; Manchester; Hybrid; GBP 65,000 - 88,000; Full time

Benefits offered by this job

Flexible hybrid work environment

25 days holiday + bank holidays

Private Healthcare with Life Insurance

Pension contribution

Professional development

Clioversary recognition

Job summary

Clio Operate is seeking a Senior Resource Manager to oversee resource demand, supply, and utilisation across EMEA, NAMER, and APAC. The role ensures optimal staffing for sales, customer success initiatives, and the service desk, coordinating internal and partner teams.

The position emphasizes forward planning, capability development, and profitability through capacity planning and strategic staffing across regions.

Qualifications

• At least 5 years of experience in project management, resource planning, or consulting within a large and complex Professional Services organisation.

Responsibilities

• Resource Planning and Allocation: Review demand with PS leadership, sales, and CS to assign people with the right skills to projects.
• Forecast future staffing needs and forward-plan resource supply to ensure headcount is ready.
• Talent and Capability Management: define regional role requirements, coordinate hiring and training plans across regions.
• Performance Monitoring and Reporting: track billable/non-billable hours and provide data to senior management on utilisation and project status.

Skills

Experience in project management

Strategic thinking

Analytical skills

Communication

Technical proficiency with RM/PM tools

Tools

Resource management software

Project management tools

Job description

Summary: Role Summary

The Senior Resource Manager is responsible for overseeing Clio Operate’s overall resource demand, scale, and utilisation across all regions (EMEA, NAMER, and APAC), covering internal and partner services teams, ensuring optimal staffing for the sales pipeline, partner pipeline, Customer Success Initiatives, and Service Desk elements. This role involves strategically managing resource supply and demand through continuous monitoring of utilisation, forward planning, and proactive capability development to maximise profitability and efficiency.

Key Responsibilities

• Resource Planning and Allocation: Review the demand view weekly in conjunction with the Professional Services (PS) leadership team, sales, and Customer Success, identifying gaps in service demands. Strategically position demand to the right resourcing groups. Assign the right people with the right skills to projects based on availability (Resource Allocation & Scheduling). Resolve scheduling bottlenecks and negotiate priorities between project managers (Conflict Resolution). Monitor the utilisation of all internal, partner, and contractor staff across EMEA, NAMER, and APAC continuously, and move identified capacity to appropriate opportunities within PS, Customer Success (CS), Partners, or clients.
• Forecast future staffing needs (Capacity Planning) and forward plan resource supply to ensure people are in place ahead of time based on forecasted demands.
• Talent and Capability Management: Define regional role requirements for sustained demands by working with capability leads (Solution Architecture, Solution Consultants, Technical, Customer Success, and Project Managers) across EMEA, NAMER, and APAC, and secure approvals to create hiring demand. Work with partner organisations or contractor hire teams across all regions (EMEA, NAMER, and APAC) for tactical resource augmentation, ensuring seamless integration with internal staff capability plans. Work with the Training Manager to ensure new hires, based on their roles, have their training planned and scheduled. Ensure role competency frameworks are maintained and monitored in conjunction with capability leads. Using the role competency framework, conduct regular Skill Gap Analysis to identify gaps in team expertise and collaborate with capability leads to establish upskill plans. Identify resources requiring further training to upskill, and take appropriate actions to facilitate their knowledge upskills. Oversee the tracking of training progression and ensure resources are reaching the expected level of competency. Work with hiring managers to ensure internal hires arrive on time and have learning pathways agreed and planned with training managers. Ensure internal and partner resources who have undergone training have appropriate project opportunities to upskill.
• Performance Monitoring and Reporting: Track billable hours and resource usage to maximise profitability (Utilisation Monitoring). Track non-billable hours and resource usage to provide data into cost to server per customer Provide data to senior management regarding resource utilisation and project status (Performance Reporting).

Required Skills and Qualifications

• Experience: At least 5 years of experience in project management, resource planning, or consulting, specifically within a large and complex Professional Services organisation.
• Strategic Thinking: Ability to align team capacity with long-term business goals.
• Analytical Skills: Proven ability to analyse data for forecasting and optimisation.
• Communication: Excellent negotiation and interpersonal skills for coordinating with teams and stakeholders.
• Technical Proficiency: Proficiency in resource management software and project management tools.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary
• Clio offers a flexible hybrid work environment
• 25 days holiday + bank holidays
• Private Healthcare with Life Insurance & Critical Illness cover
• Pension contribution
• Professional development and growth options
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is £64,900 to £87,900 GBP. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.

We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Disclaimer

We only communicate with candidates through official @clio.com email addresses.

About Clio

Clio is on a mission to transform the legal experience for all. Clio is the global leader in legal AI, building the platform that powers the future of legal work. With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes. At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action. By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action. As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio. Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact. Clio’s leadership and momentum have been recognized globally. In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide. We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies. We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists.

Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges.

Join Clio

Join Clio and help define the future of legal work through AI. Learn more at clio.com/careers.