Global Player Experience Specialist (Remote/Hybrid)

Naphora Games Group

Winterslow

Hybride

GBP 30 000 - 52 000

Plein temps

14 jours+

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Résumé du poste

Naphora Games Group seeks a Player Experience Specialist to enhance player support and community engagement for our mobile games. You will bridge players with Product, QA, and Marketing, transforming feedback into actionable improvements.

The role can be hybrid from our Riyadh office or remote from any location, with fluency in Arabic and English required. You will monitor sentiment, manage support channels, and help shape LiveOps events and communications to deliver a world-class player

Qualifications

2-4 years in Customer Support, Player Experience, Community Management or similar role.

Responsabilités

Provide fast, high-quality player support across Zendesk, in-game, email and other channels.
Investigate and resolve issues related to accounts, purchases, gameplay, progression and technical problems.
Respond to App Store and Google Play reviews in a timely, player-focused manner.
Identify recurring issues and escalate bugs to QA, Engineering and Product.
Document player-reported issues clearly for internal teams.
Maintain and improve FAQs, support documentation, and the player knowledge base.
Engage with and moderate player communities across Discord, Reddit, Facebook.
Produce regular Voice of the Player reports highlighting themes and opportunities.
Collaborate with Product, QA, Engineering and Marketing to improve player experience.