Community Experience Lead - Player Feedback & Support Ops

Skillsearch Limited

Royal Leamington Spa

Hybrid

GBP 45,000 - 55,000

Full time

5 days ago

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Job summary

Skillsearch Limited is recruiting a Community Support Manager for a leading AAA game studio in Royal Leamington Spa. You will act as the bridge between players, customer support teams and developers, ensuring feedback is captured and actioned during launches and updates.

You will collaborate with Community, Support and Development teams to optimize workflows, document issues and deliver timely, player-facing communications. This hybrid UK role offers a competitive salary and room for growth.

Qualifications

Proven experience in Community Support, Player Support, Community Management or Customer Support Operations.
Experience supporting at least one published game title.
AAA games industry experience is highly desirable.
Experience working with community, live-service or player-facing products.

Responsibilities

Act as the bridge between players, customer support teams and game developers and translate feedback into actionable items.
Oversee workflows for issue triage, escalation, tracking and resolution management.
Monitor player sentiment, surface concerns and ensure proper documentation and communication of issues.