Global Platform Engineering & Operations Lead

Capital Group; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Capital Group is seeking a Technology Operations Senior Manager in London to lead global IT operations, shaping the future operating model and investment priorities. You will oversee scalable, reliable services across cloud, network, and on‑prem environments with a focus on availability and performance.

The role requires 10+ years of leadership, strong stakeholder management, and a track record of modernization, automation, and data‑driven decision making, including incident leadership with

Qualifications

• Bachelor’s degree in IT, CS, or related field; master’s preferred.
• 10+ years of global IT leadership experience.
• Strong knowledge of ITIL frameworks and compliance requirements.
• Track record of modernization, automation, and data-driven outcomes.
• Proven ability to lead high-stakes incidents with executive presence.

Responsibilities

• Define and evolve the operational strategy for foundational technology services.
• Lead multiple technology operations capabilities and scale them across platforms.
• Drive AI-enabled and automation-first practices to reduce costs and improve reliability.
• Maintain data-driven operations with telemetry and metrics for decision-making.
• Partner with senior leaders to shape future-state operating models and budgets.

Skills

Strategic thinking

Leadership

Incident leadership

Stakeholder management

AI technologies

Education

Bachelor's degree in IT or CS

Master’s preferred

Tools

ITIL

Job description

Capital Group is seeking a Technology Operations Senior Manager in London to lead global IT operations, shaping the future operating model and investment priorities. You will oversee scalable, reliable services across cloud, network, and on‑prem environments with a focus on availability and performance.

The role requires 10+ years of leadership, strong stakeholder management, and a track record of modernization, automation, and data‑driven decision making, including incident leadership with