Global Tech Operations Leader

502 CGCG-LDO CG Companies Global-LDO; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Bonuses and benefits

Company retirement contribution

Flexible work options

Generous time‑away

Job summary

Capital Group is scaling its global technology operations in the UK, seeking a Technology Operations Senior Manager to shape strategy, oversee cloud and on‑premise services, and lead a geographically distributed team. The role emphasizes reliability, cost optimization, and data‑driven decision making.

You will partner with senior leaders to define operating models, invest in modernization, and champion AI-enabled, automation-first capabilities while maintaining strong ITIL compliance and

Qualifications

• 10+ years of progressive IT leadership experience managing global teams.
• Strong strategic thinking with experience linking operations to business objectives.
• Proven ability to lead high-stakes incidents with composure and clarity.
• Trusted advisor to senior leaders, guiding priorities and investments.
• Experience applying AI and automation to operational problems.

Responsibilities

• Define operational strategy for foundational technology services.
• Translate strategy into operating models, staffing, and investments.
• Partner with senior leaders to shape future technology operations.
• Demonstrate operational rigor, reliability, and execution across cloud/on‑premise.
• Lead multiple operations capabilities and scale practices.
• Drive AI-enabled and automation-first practices to cut costs.
• Promote a data‑driven model using metrics and insights for improvement.
• Maintain calm leadership during high-severity incidents.
• Drive cost optimization and resilience across the portfolio.
• Ensure ITSM compliance and standardized processes.
• Develop geographically distributed leadership and teams.
• Foster collaboration, accountability, and continuous improvement.
• Align investments with strategy and manage timelines/metrics.

Skills

Leadership

Stakeholder management

Communication

Incident management

Strategic thinking

AI technologies in operations

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

Tools

ITIL frameworks

Job description

Capital Group is scaling its global technology operations in the UK, seeking a Technology Operations Senior Manager to shape strategy, oversee cloud and on‑premise services, and lead a geographically distributed team. The role emphasizes reliability, cost optimization, and data‑driven decision making.

You will partner with senior leaders to define operating models, invest in modernization, and champion AI-enabled, automation-first capabilities while maintaining strong ITIL compliance and