Global Partnerships & Service Provider Lead

Jingdong Development France; United Kingdom; On-site; GBP 90,000 - 130,000; Full time

Job summary

JD.com is seeking a strategic leader to own the cross-border marketplace service provider ecosystem, identifying and onboarding partners across fulfillment, logistics, tax, listing, and related domains to scale seller success and marketplace growth.

You will collaborate with Product, Operations, and Seller teams to align capabilities with business priorities, define onboarding standards, and drive measurable outcomes. Fluent English is required, with multi-market experience a plus.

Qualifications

• Experience in e-commerce, cross-border marketplace, or platform ecosystem roles.
• Understand cross-border seller needs including fulfillment, logistics, tax compliance, and listing operations.
• Proven track record building and managing partnerships or ecosystems at scale.
• Experience working cross-functionally with Product, Operations, and Business teams.
• Strong stakeholder management and negotiation skills.
• Analytical mindset with experience defining metrics and evaluating partner performance.
• Ability to operate in cross-border, multi-market environments.
• Fluent in English; additional languages a plus.

Responsibilities

• Own the strategy and development of the service provider ecosystem across the cross-border marketplace.
• Identify, evaluate, and onboard strategic service partners across fulfillment, logistics, tax, listing, and related domains.
• Define partnership frameworks, including onboarding standards, performance management, and scaling mechanisms.
• Build and manage long-term relationships with service providers, driving alignment on service quality, performance, and growth objectives.
• Work closely with Product teams to integrate partner capabilities into platform tools, workflows, and seller journeys.
• Collaborate with Seller, Category, and Operations teams to align service offerings with seller needs and business priorities.
• Establish performance metrics and governance models to ensure service quality, reliability, and scalability.
• Drive adoption of service provider solutions among sellers, improving onboarding efficiency and operational outcomes.
• Identify ecosystem gaps and introduce new capabilities to support marketplace expansion and cross-border complexity.

Skills

Partnerships

Business development

E-commerce

Cross-border marketplace

Ecosystem governance

Stakeholder management

Analytics

Cross-functional collaboration

English fluency

Job description

JD.com is seeking a strategic leader to own the cross-border marketplace service provider ecosystem, identifying and onboarding partners across fulfillment, logistics, tax, listing, and related domains to scale seller success and marketplace growth.

You will collaborate with Product, Operations, and Seller teams to align capabilities with business priorities, define onboarding standards, and drive measurable outcomes. Fluent English is required, with multi-market experience a plus.