Service Providers & Partnerships Manager

Jingdong Development France; United Kingdom; On-site; GBP 90,000 - 130,000; Full time

Job summary

JD.com is seeking a strategic leader to own the cross-border marketplace service provider ecosystem, identifying and onboarding partners across fulfillment, logistics, tax, listing, and related domains to scale seller success and marketplace growth.

You will collaborate with Product, Operations, and Seller teams to align capabilities with business priorities, define onboarding standards, and drive measurable outcomes. Fluent English is required, with multi-market experience a plus.

Qualifications

• Experience in e-commerce, cross-border marketplace, or platform ecosystem roles.
• Understand cross-border seller needs including fulfillment, logistics, tax compliance, and listing operations.
• Proven track record building and managing partnerships or ecosystems at scale.
• Experience working cross-functionally with Product, Operations, and Business teams.
• Strong stakeholder management and negotiation skills.
• Analytical mindset with experience defining metrics and evaluating partner performance.
• Ability to operate in cross-border, multi-market environments.
• Fluent in English; additional languages a plus.

Responsibilities

• Own the strategy and development of the service provider ecosystem across the cross-border marketplace.
• Identify, evaluate, and onboard strategic service partners across fulfillment, logistics, tax, listing, and related domains.
• Define partnership frameworks, including onboarding standards, performance management, and scaling mechanisms.
• Build and manage long-term relationships with service providers, driving alignment on service quality, performance, and growth objectives.
• Work closely with Product teams to integrate partner capabilities into platform tools, workflows, and seller journeys.
• Collaborate with Seller, Category, and Operations teams to align service offerings with seller needs and business priorities.
• Establish performance metrics and governance models to ensure service quality, reliability, and scalability.
• Drive adoption of service provider solutions among sellers, improving onboarding efficiency and operational outcomes.
• Identify ecosystem gaps and introduce new capabilities to support marketplace expansion and cross-border complexity.

Skills

Partnerships

Business development

E-commerce

Cross-border marketplace

Ecosystem governance

Stakeholder management

Analytics

Cross-functional collaboration

English fluency

Job description

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world's most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you'll have the space to shape the future with us.

About The Team

You'll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Own the strategy and development of the service provider ecosystem across the cross-border marketplace
• Identify, evaluate, and onboard strategic service partners across fulfillment, logistics, tax, listing, and related domains
• Define partnership frameworks, including onboarding standards, performance management, and scaling mechanisms
• Build and manage long-term relationships with service providers, driving alignment on service quality, performance, and growth objectives
• Work closely with Product teams to integrate partner capabilities into platform tools, workflows, and seller journeys
• Collaborate with Seller, Category, and Operations teams to align service offerings with seller needs and business priorities
• Establish performance metrics and governance models to ensure service quality, reliability, and scalability
• Drive adoption of service provider solutions among sellers, improving onboarding efficiency and operational outcomes
• Identify ecosystem gaps and introduce new capabilities to support marketplace expansion and cross-border complexity

Qualifications

• Experience in e-commerce, cross-border marketplace, or platform ecosystem roles, with a focus on partnerships or business development
• Strong understanding of cross-border seller needs, including fulfillment, logistics, tax compliance, and listing operations
• Proven experience in building and managing partnerships or ecosystems, with the ability to scale supply-side capabilities
• Experience working cross-functionally with Product, Operations, and Business teams to drive integration and execution
• Strong stakeholder management and negotiation skills, with the ability to build long-term, scalable partnerships
• Analytical mindset, with experience defining metrics and evaluating partner performance
• Ability to operate in a cross-border, multi-market environment, balancing global consistency with local execution
• Fluent in English; additional language skills are a plus

At JD.com, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.