Global OTC Transformation Lead

DealHub Ltd; Greater London; On-site; GBP 90,000 - 135,000; Full time

Job summary

DealHub Ltd. in Greater London is seeking a Business Operations Manager to lead transformation initiatives across the Order-to-Cash (OTC) function, turning complex challenges into scalable, documented processes.

You’ll partner across Billing, Collections, Cash Application, and Accounting to design and implement scalable processes globally. This highly autonomous, project-based role offers visibility across regions and business units, with opportunities to shape how the organization operates and

Qualifications

• 5+ years in business operations, finance operations, or process improvement roles.
• Background in Order-to-Cash, billing, accounts receivable, collections, or revenue operations.
• Project-based transformation experience - taking over teams/processes, improving them, and handing off successfully.
• Strong project management fundamentals with ability to run multiple complex initiatives simultaneously.
• Proficiency with ERP systems (NetSuite strongly preferred).
• Proven ability to influence cross-functional teams without direct authority.
• Exceptional documentation and communication skills.
• Experience managing stakeholders at senior leadership level.

Responsibilities

• Lead end-to-end transformation projects across the OTC function from requirements through implementation and handover to operations teams.
• Design future-state processes for new products, services, and acquired businesses.
• Document current-state operations across European regions, identifying inefficiencies and standardization opportunities.
• Create comprehensive process documentation (SOPs, system guides, training materials) that enable teams to execute independently.
• Take over standalone business operations, assess current state, and design integration path to standardized processes.
• Deliver high-priority OTC initiatives including operations optimization, standardization, and automation expansion across business units.
• Lead project-based team transformations - temporarily manage teams to assess capabilities, optimize structure, implement new processes, and transition to operational leadership.
• Break down custom or standalone processes and integrate them into standardized "happy path" operations.
• Coordinate cross-functional workstreams across Product, Sales, Legal, Customer Success, and regional finance teams.
• Manage project timelines, dependencies, and risks, escalating blockers proactively.
• Pilot and test new processes before scaling globally.
• Execute transformation cycles - build, implement, hand off, and move to next initiative.

Skills

5+ years experience in business ops

OTC/f financial ops background

Project management

ERP systems

Influence cross-functional teams

Documentation & communication

Stakeholder mgmt senior leadership

SQL or data analysis

Education

Professional qualification (ACCA/CIMA/ACA/CPA)

Tools

NetSuite

Billing platforms

Collections tools (Stuut)

Stripe

Job description

DealHub Ltd. in Greater London is seeking a Business Operations Manager to lead transformation initiatives across the Order-to-Cash (OTC) function, turning complex challenges into scalable, documented processes.

You’ll partner across Billing, Collections, Cash Application, and Accounting to design and implement scalable processes globally. This highly autonomous, project-based role offers visibility across regions and business units, with opportunities to shape how the organization operates and