Global Process Owner - Order to Cash (OTC)

Solutions Driven; Coventry; Hybrid; GBP 90,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Car allowance

Private medical

Job summary

Solutions Driven is seeking a Global Process Owner for Order-to-Cash (OTC) to define and govern the end-to-end OTC process across the Group. Hybrid working options in Leicester or London, with a competitive package including a £90,000-£100,000 base salary plus annual bonus, car allowance, and private medical cover.

The role focuses on strategy, governance and continuous improvement rather than day-to-day management, aiming to standardise processes across operating companies and drive cash

Qualifications

• Significant OTC leadership experience in a Shared Services or Global Business Services environment.
• Strong understanding of accounts receivable, billing, credit control and collections.
• Experience improving working capital and finance operations.
• ERP implementation or finance transformation experience.
• Excellent stakeholder management and influencing skills.

Responsibilities

• Own the global OTC operating model and multi-year roadmap.
• Develop global credit, billing and collections policies.
• Improve working capital performance and cash conversion.
• Support ERP implementation and future automation initiatives.
• Establish KPIs including DSO, Collection Effectiveness Index and billing accuracy.
• Identify opportunities to improve customer experience and reduce manual processing.
• Partner with Commercial, Finance, Treasury and Shared Services leadership.
• Drive global process standardisation across newly acquired businesses.

Skills

OTC leadership

Accounts receivable understanding

Working capital optimisation

ERP implementation

Stakeholder management

Education

ACCA/CIMA/CICM

Tools

NetSuite

SAP

Oracle

HighRadius

Serrala

Billtrust

Quadient

Job description

Global Process Owner - Order-to-Cash (OTC)

Leicester or London (Hybrid) | £90,000-£100,000 + Annual Bonus + Car Allowance + Private Medical

This is a Global Process Owner role: strategy, governance and continuous improvement, not operational management. You'll define and govern the end-to-end Order-to-Cash process, from customer onboarding and credit management through to billing, collections and cash application, and support the implementation of NetSuite across the Group.

About the business

A fast-growing international group, built through acquisition across a wide range of industries and markets. It operates at real scale while staying deliberately free of the bureaucracy that usually comes with it, serving a global, diversified client base.

The role

Reporting to the Head of Group Business Services, you'll own the global Order-to-Cash operating model, improving working capital performance and cash conversion by introducing a consistent global approach. Rather than managing operational teams, you'll own the strategy, governance and continuous improvement of the process, ensuring best practice is adopted across all operating companies.

What you'll be doing

• Own the global Order-to-Cash operating model and multi-year roadmap
• Develop global credit, billing and collections policies
• Improve working capital performance and cash conversion
• Support ERP implementation and future automation initiatives
• Establish KPIs including DSO, Collection Effectiveness Index and billing accuracy
• Identify opportunities to improve customer experience and reduce manual processing
• Partner with Commercial, Finance, Treasury and Shared Services leadership
• Drive global process standardisation across newly acquired businesses
• Lead global change management so operating companies adopt standardised OTC processes

What we're looking for

Must have:

• Significant Order-to-Cash leadership experience within a Shared Services or Global Business Services environment
• Strong understanding of accounts receivable, billing, credit control and collections
• Experience improving working capital and finance operations
• ERP implementation or finance transformation experience
• Excellent stakeholder management and influencing skills

Ideal:

• Experience with NetSuite, SAP, Oracle or a similar ERP system
• Exposure to OTC automation platforms such as HighRadius, Serrala, Billtrust or Quadient
• Continuous improvement experience, Lean Six Sigma or equivalent
• Background within an acquisitive or multinational organisation
• ACCA, CIMA or CICM qualification

Why this role

Working capital performance varies across the Group's operating companies today, and creating consistency while respecting local commercial requirements will be the central challenge. You'll help establish a single global Order-to-Cash process across the Group's many operating companies, influence future ERP design and automation, and play a pivotal role in an ambitious, genuinely international transformation programme. Success will rely on influencing senior commercial and finance stakeholders, and on improving governance without adding unnecessary operational complexity.