Global OTC & Customer Experience Lead

Pivotal Recruitment Ltd; Guildford; On-site; GBP 28,000 - 38,000; Full time

Job summary

Pivotal Recruitment Ltd is seeking a Customer Service Executive to manage the entire Order-to-Cash process and serve as a key liaison between customers and internal teams. You will collaborate with Sales, Supply Chain, Planning and Logistics to ensure regional customer satisfaction.

The role requires 2–4 years in an international B2B environment, fluent English, strong communication, and an adaptable, proactive mindset. Based in the UK with a straightforward on-site setup.

Qualifications

• 2–4 years of professional experience in an international chemical company or B2B environment.
• Fluency in English; other languages an asset.
• Strong communication skills with a customer-focus mentality.
• Ability to multitask in a dynamic business environment.

Responsibilities

• Own the end-to-end Order-to-Cash (OTC) process and drive results.
• Operate as point of contact for the appointed customer portfolio (external/internal).
• Process customer orders according to policies and manage through delivery.
• Actively monitor open orders to ensure delivery to customer satisfaction.
• Interact with customers pro-actively upon disruptions in the OTC process and drive resolution.
• Monitor monthly forecast consumption and address issues to the demand / S&OP interface.
• Ensure proper documentation and compliance for export orders.

Skills

Fluent English

Customer service

Communication skills

Multitasking

Problem solving

Team player

Organized

Office software

Navision/Business Central

Tools

Navision/Business Central

Job description

Pivotal Recruitment Ltd is seeking a Customer Service Executive to manage the entire Order-to-Cash process and serve as a key liaison between customers and internal teams. You will collaborate with Sales, Supply Chain, Planning and Logistics to ensure regional customer satisfaction.

The role requires 2–4 years in an international B2B environment, fluent English, strong communication, and an adaptable, proactive mindset. Based in the UK with a straightforward on-site setup.