Credit Control Specialist

Marc Daniels; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Marc Daniels in London seeks an OTC Coordinator to support the full Order-to-Cash process, ensuring timely invoicing and cash collection, while collaborating with Sales, Strategy, and the offshore AR team in Bangalore.

Reporting to the OTC Manager, you will help maintain accurate records, monitor outstanding accounts in Workday, and build strong relationships with customers and internal stakeholders to meet cash targets.

Qualifications

• Understanding of end-to-end Order-to-Cash process: order processing, invoicing, billing, collections, cash application.

Responsibilities

• Follow up with customers to ensure payments are made promptly.
• Coordinate with billing, AR, and sales to process adjustments and revisions.
• Keep records of all customer communications to build debtor cases.
• Use Workday to monitor and update outstanding accounts.
• Engage with/offshore AR team to assist cash remittances.
• Support accurate AR entries and postings.

Skills

End-to-end OTC

Excel

Verbal & written communication

Stakeholder management

Customer relationship building

Tools

Workday

ERP systems

CRM tools

Job description

The Role

The UK Controllership team, led by the Financial Controller, oversees all controllership matters and serves as industry and finance experts. They collaborate closely with internal and external stakeholders, including customers, sales people, and the Controlling Operations team in Bangalore, which supports the UK market by handling transactional processes. While the offshore team doesn't report directly to the UK Controllership, it operates under the team's guidance to ensure accurate and timely reporting.

The role of the OTC Coordinator is particularly important and exciting as the individual will be part of the OTC team, supporting the OTC Manager who is responsible for the full end to end process of Order to Cash, having direct contact with the Sales and Strategy teams. The OTC Coordinator will have a key role in delivering cash targets and as such will be required to build strong relationships with Customers, working with a broad client base to ensure timely invoice collection.

The Team

The OTC Coordinator will report directly to the OTC Manager, and will be part of the UK Controlling team; the whole local market team is based at the same office location in London.

The OTC Coordinator will support the OTC Manager in delivering an efficient and effective OTC process within the local market with strong coordination and collaboration from the Controlling Operations team, based in Bangalore.

The OTC Coordinator is also expected to collaborate closely with the Sales and Strategy teams based in London to support the OTC Manager in meeting key targets

Core OTC Activities:

• Follow up with customers to ensure payments are made in a timely manner and identify, track, manage, and investigate delinquent customer accounts.

• Coordinate with billing, AR, and sales teams to ensure adjustments to discrepancies, contract discounting, campaign flight changes, or customer revisions are processed timely and accurately.

• Keep records of all customer communications to build individual debtor cases

• Use Workday to monitor and update outstanding accounts.

• Engage with / assist the offshore AR team:

• Support accurate application of cash remittances.

• Support account receivable activities and entries posted.

About You:

• An understanding of the end-to-end Order-to-Cash process, including order processing, invoicing, billing, collections, and cash application.

• Strong verbal and written communication skills to interact with customers, internal stakeholders, and cross-functional teams effectively.

• Working knowledge of Excel

• Familiarity with OTC-related software, ERP systems, customer relationship management (CRM) tools, and other technologies used to manage orders, invoicing, and collections.

• Ability to build and maintain positive relationships with customers, sales teams, finance, and other departments involved in the OTC process.

• Ability to prioritise tasks, meet deadlines, and effectively manage time and resources